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Windows 7: HP 6820ea - non responsive trackpad and keyboard when running hot

20 Jul 2013   #1
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 
HP 6820ea - non responsive trackpad and keyboard when running hot

Hi all,

I've been passed a HP 6820ea laptop to repair which is suffering with the trackpad and keyboard becoming non responsive when running hot or when i use for prolonged periods. I've advised the client to look at a replacement but he wants to keep the laptop running due to accountancy programs on there that he has misplaced the disks/product keys for.

has anyone heard of this issue with this laptop?

I've googled the issue and have seem comments on motherboard failures but nothing on trackpad / keyboard issues.

Just to add the client says that he can resolve the problem by removing the battery? (from a tech point this doesn't seem like a valid comment).

thanks


My System SpecsSystem Spec
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21 Jul 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello ascomputers tried running Speccy mate and see what the temps are?? Speccy - System Information - Free Download let us know what they are mate and what OS is running cos a quick look shows me it may be quite old or at least three years old.
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 HP 6820ea - non responsive trackpad and keyboard when running hot




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