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Windows 7: External Toshiba HDD can't be installed (system strategy)

22 Jul 2013   #1
MrBlue

Windows 7 Ultimate x64
 
 
External Toshiba HDD can't be installed (system strategy)

Hello,

I am not able to install an external Toshiba hdd that it using USB 3.0 (the hdd is new and never used before)

Once I connect the hdd to my Windows 7 (family edition) Iam getting the following error msg :

Code:
The install is forbidden by system strategy.
And nothing show up in my computer...

I am the admin of the computer so I am not understanding where is the problem; If somebody can help me...


My System SpecsSystem Spec
.
22 Jul 2013   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

I have never seen that message. No idea what it is.

But a quick Web Search turned up this:
Forbidden by system policy
this installation is forbidden by system policy. contact your system - Microsoft Community

See if that helps.
My System SpecsSystem Spec
22 Jul 2013   #3
MrBlue

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
I have never seen that message. No idea what it is.
Sorry, the msg was in french so I translated it by myself with my poor english..

Quote   Quote: Originally Posted by TVeblen View Post
Yes I already found similar link on google, but they are all talking about software installation problems (I tried to modify the files as they have writed but nothing work).

I think my problem is more related to the USB port installation of an external HDD. There is no software to install.

If somebody can tell me which strategy system policy to modify in windows, for an usb port that could be fine.
My System SpecsSystem Spec
.

22 Jul 2013   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Anytime you add a new device via USB, Windows will install a 'driver' for it (a notification opens that says, basically, "installing new device"). This is really just identification info when it comes to external hard drives and USB sticks.

You could check to see if you have security restrictions concerning installing new devices or drivers.

There is also a possibility that there is software on the new hard drive. Hard drive manufacturers include diagnostic software and utilities - like backup software - on supposedly blank new drives.
Perhaps one of these is trying to install automatically?

EDIT: I've asked for help from the Security guys.
My System SpecsSystem Spec
22 Jul 2013   #5
jumanji

Windows 7 Home Premium 32 bit
 
 

Hi Mr.Blue,

I am just shooting in the dark with some vague perceptions.

Just enable the hidden administrator account using option 2 in this tutorial Built-in Administrator Account - Enable or Disable

Log in as an administrator. Now connect your Toshiba drive. Report the result.

Note: You can disable the administrator account using the same tutorial after trying out this.
My System SpecsSystem Spec
22 Jul 2013   #6
MrBlue

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
You could check to see if you have security restrictions concerning installing new devices or drivers.
Yes that's what I am trying to check, I am 100% sure that there is something in the strategy policy that is blocking the installation of the hdd. But I completely don't know what to modify.

Quote   Quote: Originally Posted by TVeblen View Post
There is also a possibility that there is software on the new hard drive. Hard drive manufacturers include diagnostic software and utilities - like backup software - on supposedly blank new drives.
I've just connect the hdd to the laptop of my wife and it detect it immediatly without any software to install (vista OS).

Quote   Quote: Originally Posted by jumanji View Post
Just enable the hidden administrator account using option 2 in this tutorial Built-in Administrator Account - Enable or Disable

Log in as an administrator. Now connect your Toshiba drive. Report the result.
Hi, I've follow all the tutorial, login as the admin but it still give me the same error msg, that the installation is forbidden by the strategy policy.
My System SpecsSystem Spec
22 Jul 2013   #7
jumanji

Windows 7 Home Premium 32 bit
 
 

Looks like this is gonna be a hard nut to crack.

This is a family pack. Windows 7 Home Premium. So it must have been installed possibly on two more PCs.

If so can you try it on the other two PCs?

Also what happens when you connect other external HDDs/pendrives on this PC?

Just trying to gather more info so that other heads can get cracking.
My System SpecsSystem Spec
22 Jul 2013   #8
MrBlue

Windows 7 Ultimate x64
 
 

No, I mistake in my previous post, the exact version of my windows is the ultimate one and it is installed only in my vaio laptop.

I am sure this has something to do with the strategy policy located there :

1. Click Start -> Control Panel
2. Open Administrative Tools
3. Open Local Security Settings
4. Click Software Restriction Policies

If somebody know which rules need to be modified for cancel the restriction, please help.
My System SpecsSystem Spec
22 Jul 2013   #9
MrBlue

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by jumanji View Post
Also what happens when you connect other external HDDs/pendrives on this PC?

Yes, I also own an external HDD samsung and it can be connected to this PC without any problem.

I don't know if it's related but the toshiba hdd if for USB 3.0 (and also 2.0) and the samsung hdd is using USB 2.0
My System SpecsSystem Spec
22 Jul 2013   #10
jumanji

Windows 7 Home Premium 32 bit
 
 

It is now clear.

And yes if it is anything Pro and above, the permissions for installing devices can be set under group policy, though I am not familiar with it to give any solutions.

But with that clarification that it is Windows Ultimate, other experts can chip in.
My System SpecsSystem Spec
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 External Toshiba HDD can't be installed (system strategy)




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