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Windows 7: Logitech mouse causing system to become unresponsive


19 Oct 2009   #1

Windows 7 64 bit
 
 
Logitech mouse causing system to become unresponsive

I'm currently using the wired mouse that came with my system. I have a wireless Logitech mouse that I used in vista, but each time I use the wireless mouse, after a short time it won't work anymore and my system becomes unreponsive. In the off chance I can get it to shut down using the keyboard, it will get stuck at "Shutting Down..."; this only happens when I use the wireless mouse.


My System SpecsSystem Spec
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19 Oct 2009   #2

Win7x64
 
 

If you installed a driver package that is mouse-specific, try downloading an updated version from Logitech (if it exists).
My System SpecsSystem Spec
19 Oct 2009   #3

Windows 7 64 bit
 
 

It's always worked without any software. Also, I did try updating the driver through windows update but it said it already had the best drive available.
My System SpecsSystem Spec
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19 Oct 2009   #4

Win7x64
 
 

Quote   Quote: Originally Posted by Mboose View Post
It's always worked without any software. Also, I did try updating the driver through windows update but it said it already had the best drive available.
If you didn't install any additional drivers for the mouse then that's obviously not it and I'd recommend not adding to the number of variables by starting now.

Is the "wireless" mouse USB? Bluetooth?

Does the same issue occur if you test in safe mode (press F8 at startup)?
My System SpecsSystem Spec
19 Oct 2009   #5

Windows 7 64 bit
 
 

There's absolutely no reason for me to lie when I'm trying to solve a problem. I plugged it in, it worked, it says it has the most up to date software. It's a wireless usb.

Don't bother replying, I'm just gonna re-post this and hope I don't tag you as the "help."
My System SpecsSystem Spec
19 Oct 2009   #6

Win7x64
 
 

Quote   Quote: Originally Posted by Mboose View Post
There's absolutely no reason for me to lie when I'm trying to solve a problem. I plugged it in, it worked, it says it has the most up to date software. It's a wireless usb.

Don't bother replying, I'm just gonna re-post this and hope I don't tag you as the "help."
There appears to be a misunderstanding. I didn't accuse you of lying, nor did I imply it, not even obliquely.

Since you never had to install drivers for it previously, I suggested that there's no need to start doing so now because it would only make the situation more complex.

Knowing whether the symptom is the same when the machine boots into safe mode helps with the troubleshooting strategy.

Knowing whether it's perhaps a bluetooth mouse leads to other recommendations regarding interference issues.

I sincerely don't know what I said to upset you
My System SpecsSystem Spec
20 Oct 2009   #7

windows 7 ultimate final Office 2007,27 Quad IMAC vm 7 64 bit
 
 

is the thing charged does it need a new battery. I use a wireless trackball instead of mouse with no problems, I do have problems when battery is low
My System SpecsSystem Spec
29 Sep 2013   #8

Win 7x64
 
 

I've experienced this problem since I upgrade to Win7x64 a few years ago. I love my Trackball and but when it happens I could chuck it out the window. I also have a Marble which is wired, but it's not the same! And yes I've downloaded the latest divers from Logitech and have SetPoint which ran a check for the correct downloads when I reinstalled. And its not the batteries. I rang up Logitech and asked them if I bought a new keyboard and mouse would I experience it? They couldn't give me a convincing answer. -
My System SpecsSystem Spec
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 Logitech mouse causing system to become unresponsive




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