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Windows 7: Dell XPS 15 L502x never burned a single CD/DVD since purchase.

07 Aug 2013   #1

Windows 7 Home Premium 64bit
 
 
Dell XPS 15 L502x never burned a single CD/DVD since purchase.

I had bought Dell XPS L502x exactly 13months back. Since its an era of Flash Drives, I rarely use my DVD Drive to read/write. My DVD Drive reads most of the DVDs. But it never burned a DVD successfully. I have tried writing DVDs occassionally over last one year, and when It fails, I thought its due to the poor quality of Disc. Yesterday I tried to Burn Windows 7 ISO to a DVD to recover my PC at home. After 3 failure to write disc.
I decided to test my drive, I bought MoserBaer PRO DVD-R, DVD-RW, DVD-DL and Sony DVD-R, DVD-RW, DVD-DL.
After wasting first four DVDs in the process, I decided not to waste last 2 Sony DVDs.
I am out of Warranty. What should I do?

My System SpecsSystem Spec
.

07 Aug 2013   #2

Windows 7 Home Premium 64bit
 
 

I use PowerISO, UltraISO, Windows 7 USB/DVD Burn Tool.
I know Its not a problem with Softwares.
My System SpecsSystem Spec
08 Aug 2013   #3

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Imrankhan View Post
I had bought Dell XPS L502x exactly 13months back. Since its an era of Flash Drives, I rarely use my DVD Drive to read/write. My DVD Drive reads most of the DVDs. But it never burned a DVD successfully. I have tried writing DVDs occassionally over last one year, and when It fails, I thought its due to the poor quality of Disc. Yesterday I tried to Burn Windows 7 ISO to a DVD to recover my PC at home. After 3 failure to write disc.
I decided to test my drive, I bought MoserBaer PRO DVD-R, DVD-RW, DVD-DL and Sony DVD-R, DVD-RW, DVD-DL.
After wasting first four DVDs in the process, I decided not to waste last 2 Sony DVDs.
I am out of Warranty. What should I do?
Hi Imrankhan,

Please check this link below to troubleshoot the DVD drive of the system:

http://dell.to/12d4Uvg

You can also create a bootable pen drive for the system following the link below:

USB Windows 7 Installation Key Drive - Create

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
.


08 Aug 2013   #4

Windows 7 Home Premium 64bit
 
 

First of all Thanks for your reply....
I know to create Bootable Windows USB Drive.
But the problem is Warranty expired, I only got to know about this faulty DVD Drive only after year. I was so stupid. I trusted Dell, But I now feel so bad.

Thanks for the troubleshooter link. After Diagnostics It found no errors. I am updated with latest firmware driver for optical disc. But It was no avail.
The link you provided tells that the drive may not support some brands of DVDs. How could I know the supported brand? Top 2 brands Moserbaer and Sony failed to support...
My System SpecsSystem Spec
08 Aug 2013   #5

Windows 7 Home Premium 64bit
 
 

A small conflict identified few hours back.

Driver found on dell website for XPS L502x with service tag 78V8DT1 is "TSST TS-L633J 12.7 SATA Trayload 8X DVDRW Firmware Update"

But My device manager shows "TSSTcorpDVD+-RW SN-208BBD300". When I tried to install downloaded driver, It shows firmware is not compatible with selected drive.
My System SpecsSystem Spec
08 Aug 2013   #6

Windows 7 Home Premium 64bit
 
 

Oops. I somehow managed install the driver by dragging the '.BIN' file into the Tsdnwin.exe.
Now my drive is totally dead. The drive status LED is glowing all time and drive not ejecting, 'An error occured while ejecting 'DVD/CD-RW''
My System SpecsSystem Spec
08 Aug 2013   #7

Windows 7 Home Premium 64bit
 
 

Please sevenforum people help me... I am posting here alone with no reponse for my query.
Please help me.
My System SpecsSystem Spec
09 Aug 2013   #8

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Imrankhan View Post
First of all Thanks for your reply....
I know to create Bootable Windows USB Drive.
But the problem is Warranty expired, I only got to know about this faulty DVD Drive only after year. I was so stupid. I trusted Dell, But I now feel so bad.

Thanks for the troubleshooter link. After Diagnostics It found no errors. I am updated with latest firmware driver for optical disc. But It was no avail.
The link you provided tells that the drive may not support some brands of DVDs. How could I know the supported brand? Top 2 brands Moserbaer and Sony failed to support...
Hi Imrankhan,

We truly regret for the inconvenience caused to you. Please don't worry we would try our best to resolve this issue to your satisfaction.

It seems you might have updated the wrong firmware on the drive. It seems DVD drive is faulty on the system and would require replacement.

If the system is under warranty then please contact me through a private message and provide your service tag and contact information so I may access your system records.

And, if the system is out of warranty then you contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

Also, please do not share your service tag or any other personal information on the open forum.

If you wish to check the warranty status on the system then you can check the link below:

http://dell.to/XULgT1

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
09 Aug 2013   #9

Windows 7 Home Premium 64bit
 
 

Hi Sandeep. Thanks again.
Can you offer me a link to flash the DVD drive default firmware driver that is already present in it. Before I updated the original firmware present in the DVD drive,the firmware is 'TSSTcorp DVD -RW SN-208BB' version: D300
If you could provide it, I will replace the wrong firmware update with orginal one. So that My drive could atleast Read discs.

Also remove that R304507.exe, R304505.exe being showed as Firmware update for DVD Drives of XPS L502x like mine.
My System SpecsSystem Spec
09 Aug 2013   #10

Windows 7 Home Premium 64bit
 
 

Thanks for the link to Expired Warranty support.
I will buy that new ODD and Since warranty is expired, I could screw the new one myself.
Provide me the link to the original firmware of 'TSSTcorp DVD+-RW SN208BB version: D300'.
My System SpecsSystem Spec
Reply

 Dell XPS 15 L502x never burned a single CD/DVD since purchase.





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