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Windows 7: Device Manager - Unknown Device

17 Aug 2013   #21
cyborg

Win 7 64
 
 

Quote   Quote: Originally Posted by maxie View Post
Yes please do keep us posted
I had confirmation by SugarSync that root\sscbfs_storlib_bus3 is indeed related to SugarSync.

But I discovered that lots of my folders were empty and that lots of my files were now in the deleted files. I googled the subject and found out that I was not the only one it happened to.

I am warning you, Maxie, because you wrote: "As i use that program too but never had any problems"


My System SpecsSystem Spec
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17 Aug 2013   #22
maxie

windows 7 home 64bit
 
 

Hi there Many thanks for the heads up ... Where they not able to give you any advice at all ?
My System SpecsSystem Spec
18 Aug 2013   #23
cyborg

Win 7 64
 
 

Before I realised that lots of my files had disappeared they offered me a remote session to help me reinstall SugarSync that I had uninstalled and could not reinstall (message SugarSyncSetup.exe is not a valid Win32 application - I am running Win7 64bit). Then I decided to transfer my remaining files to another Cloud storage and am presently doing so. When done, I'll delete the SugarSync folder, reboot and if the unknown device is still there I'll remove it, now that I know for sure that it is a SugarSync ghost. I may take their offer of remote session afterwards in order to recover all my deleted files. I'll keep you posted.
My System SpecsSystem Spec
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18 Aug 2013   #24
maxie

windows 7 home 64bit
 
 

Hi there .. Thanks for keeping us posted .. It will be interesting to see how it works out. I wonder how many other people are affected with this issue
My System SpecsSystem Spec
19 Aug 2013   #25
cyborg

Win 7 64
 
 

Quote   Quote: Originally Posted by maxie View Post
Hi there .. Thanks for keeping us posted .. It will be interesting to see how it works out. I wonder how many other people are affected with this issue
I was able to restore all my files but couldn't process them properly because I couldn't download them into my laptop in one go so I had to accept their remote session. They reinstalled SugarSync manager and now I have over 500 files to process but at least I can work on them. I deleted the unknown device in the device manager. Thank you for your kind help.
My System SpecsSystem Spec
19 Aug 2013   #26
maxie

windows 7 home 64bit
 
 

You are most welcome .Glad things are being sorted for you
My System SpecsSystem Spec
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