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Windows 7: Ergonomic 4000 Keyboard: Numberpad keys not working

12 Aug 2013   #1
anndeit

Windows 7 Home Premium x64
 
 
Ergonomic 4000 Keyboard: Numberpad keys not working

Some of the keys on the number pad (specifically / * - +, i.e. those on the perimeter) have stopped working. Number lock is on and the numeric keys, enter, and delete keys on the number pad function normally. I've re-installed the driver (MouseKeyboardCenter_64bit_ENG_2.2.173) and also unplugged the USB and plugged it back in.
None of those solved the problem? Any other ideas?


My System SpecsSystem Spec
12 Aug 2013   #2
andrew129260

Windows 7 Professional x64 Sp1
 
 

its possible that part of the keyboard went bad. This can happen, I have seen this before. You can also try popping the keys off and cleaning the keyboard.
My System SpecsSystem Spec
14 Aug 2013   #3
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by anndeit View Post
Some of the keys on the number pad (specifically / * - +, i.e. those on the perimeter) have stopped working. Number lock is on and the numeric keys, enter, and delete keys on the number pad function normally. I've re-installed the driver (MouseKeyboardCenter_64bit_ENG_2.2.173) and also unplugged the USB and plugged it back in.
None of those solved the problem? Any other ideas?
Hi anndeit,

Welcome to Seven forums.

It could be an issue with the keyboard of the system. However, it would be best to check this keyboard on a different system to isolate the issue.

Also, if the issue occurred due to some updates or installation of software then you can also perform the system restore:

System Restore

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
15 Aug 2013   #4
anndeit

Windows 7 Home Premium x64
 
 

Thanks.
The solution turned out to be simple. When I re-started, I noticed an "ipoint.exe" had to be forced closed. When I Googled that file after re-starting, I saw that it's a file associated with Microsoft peripherals. After a simple re-start, the keys worked fine.
My System SpecsSystem Spec
15 Aug 2013   #5
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by anndeit View Post
Thanks.
The solution turned out to be simple. When I re-started, I noticed an "ipoint.exe" had to be forced closed. When I Googled that file after re-starting, I saw that it's a file associated with Microsoft peripherals. After a simple re-start, the keys worked fine.
Hi anndeit,

Its great to hear that the issue has been resolved to your satisfaction. We truly appreciate your efforts for sharing the resolution with us. I am sure it would be help other users.

Kindly mark the thread as solved.

If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
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 Ergonomic 4000 Keyboard: Numberpad keys not working




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