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Windows 7: Keyboard will not work pre-windows

13 Aug 2013   #1
darkelite

Windows 7 Home Premium 64 Bit SP 1
 
 
Keyboard will not work pre-windows

Hello all,

I am having difficult problems with my keyboard and pre-windows. I am unable to get into the BIOS using my Coolmaster Quickfire TK Mechanical keyboard. My motherboard is MSI MS-7522 (x58a-gd65). I already went into my bios using a wireless usb keyboard and changed the setting of Peripheral USB and enabled it. Also I also disabled quick boot up. This is becoming a problem now since I am experiencing problems with BSOD.... If anyone can help that would be great. Thanks!


My System SpecsSystem Spec
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13 Aug 2013   #2
wally1324

Windows 7 Professional x64 Sp1
 
 

Is the keyboard plugged directly into the mother board?
I know when I plug my keyboard into my PCI usb hub I can't get into bios because the card drivers don't load until windows boots.
My System SpecsSystem Spec
13 Aug 2013   #3
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Try using a PS2 keyboard.
My System SpecsSystem Spec
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14 Aug 2013   #4
darkelite

Windows 7 Home Premium 64 Bit SP 1
 
 

Yes the USB is directly plugged into the Motherboard and I have also tried plugging it into my USB 3.0 slot in the front of my PC. Both doesn't work. I have also tried using a PS2 connector and it doesn't even read my keyboard at all.
My System SpecsSystem Spec
14 Aug 2013   #5
tommyg562000

Windows 7 Professional 64bit
 
 

Have you also tried it in a USB 2.0 port? Should be 4 of them on the back of your pc
My System SpecsSystem Spec
14 Aug 2013   #6
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by darkelite View Post
Hello all,

I am having difficult problems with my keyboard and pre-windows. I am unable to get into the BIOS using my Coolmaster Quickfire TK Mechanical keyboard. My motherboard is MSI MS-7522 (x58a-gd65). I already went into my bios using a wireless usb keyboard and changed the setting of Peripheral USB and enabled it. Also I also disabled quick boot up. This is becoming a problem now since I am experiencing problems with BSOD.... If anyone can help that would be great. Thanks!
Hi darkelite,

Using the wireless mouse kindly enter the BIOS and make sure NUM lock is enabled on start. Then connect the USB keyboard and check if the keyboard gets the NUM lock light before boot.

Also, if possible check a different USB keyboard on the system to isolate the issue. You should also load the BIOS defaults and check again.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
14 Aug 2013   #7
darkelite

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by tommyg562000 View Post
Have you also tried it in a USB 2.0 port? Should be 4 of them on the back of your pc
I have tried every single usb port on the computer including all the usb 3.0 connections.

To SandeepP:
NUM lock has been enabled from the start. There is light that comes from the keyboard when it boots up but none of the buttons will work until the system is at windows. I will load the BIOS default and update you about that.

Thank you all for the replies and the information to help solve my problem.
My System SpecsSystem Spec
15 Aug 2013   #8
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by darkelite View Post
Quote   Quote: Originally Posted by tommyg562000 View Post
Have you also tried it in a USB 2.0 port? Should be 4 of them on the back of your pc
I have tried every single usb port on the computer including all the usb 3.0 connections.

To SandeepP:
NUM lock has been enabled from the start. There is light that comes from the keyboard when it boots up but none of the buttons will work until the system is at windows. I will load the BIOS default and update you about that.

Thank you all for the replies and the information to help solve my problem.
Hi darkelite,

Please try the steps at your convenience and let us know if you require further assistance. If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
17 Aug 2013   #9
darkelite

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello all,

So far nothing has worked I am still having problems getting my keyboard to connect during pre-windows. Any other suggestions?
My System SpecsSystem Spec
19 Aug 2013   #10
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by darkelite View Post
Hello all,

So far nothing has worked I am still having problems getting my keyboard to connect during pre-windows. Any other suggestions?
Hi darkelite,

Thanks for your reply. Have you checked a different USB keyboard on the system and if yes what are the result of the same?

Also, if possible remove the CMOS battery of the system and then put it back again and then boot the system. Check if it helps in resolving the issue.

Please perform these steps and let us know the results, so we can advise you further.
My System SpecsSystem Spec
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 Keyboard will not work pre-windows




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