(Dell Inspiron) No bootable device

CosmicJest · 17 Aug 2013

Hello,
I've got a Dell Inspiron 5520 laptop I purchased new only a few months ago. Several times I've gotten an error re "no bootable device", usually after a reboot (I don't often shut it down unless required to by updates) but also sometimes after a hard crash caused by as-yet-unknown factors.

A bit of research has shown me that I should do some HDD diagnostics, but I can't positively determine the disk manufacturer. The disk is identified as a ST50LM022, which I think is a Seagate, but the Seagate website doesn't acknowledge this as one of their hard drives.

Can someone please help me fix the problem?

pebbly · 17 Aug 2013

CosmicJest said:

Hello,
I've got a Dell Inspiron 5520 laptop I purchased new only a few months ago. Several times I've gotten an error re "no bootable device", usually after a reboot (I don't often shut it down unless required to by updates) but also sometimes after a hard crash caused by as-yet-unknown factors.

A bit of research has shown me that I should do some HDD diagnostics, but I can't positively determine the disk manufacturer. The disk is identified as a ST50LM022, which I think is a Seagate, but the Seagate website doesn't acknowledge this as one of their hard drives.

Can someone please help me fix the problem?

Hi CosmicJest, Have you tried running Dell's HDD Diagnostic utility (F12 at boot) ?

pebbly · 17 Aug 2013

Googling brings up the HDD as being Samsung/Seagate collaboration ,Go here for the diagnostic tool Samsung - Business - Components - Storage - Hard Disk Drive - Software :)

CosmicJest · 17 Aug 2013

Yes, I have now tried the F12 diagnostic. It was unable to effect any repairs. I also followed the link you supplied, but I'm sorry to say I found no diagnostic software there. I did do a search, and the results were negative (see screenclip). I'm curious how you arrived at the Samsung/Seagate collaboration, when my Googling did not yield results...and I wish that they'd name the hard disks in a more user-friendly manner (e.g. Western Digital "WD" is pretty clear)!

pebbly · 18 Aug 2013

Hi CosmicJest, From the link I gave you scrool the page down til' you see "Test your internal HDD" this will bring up this link Samsung Spinpoint M Series Internal Drives | Seagate At the bottom of the Samsung page you will see this:-
©2012 Seagate Technology LLC

theog · 18 Aug 2013

Try downloading Seagate ISO:
SeaTools Legacy Tools | Seagate

CosmicJest · 18 Aug 2013

Pebbly, I had originally clicked on Test your internal HDD, which took me to the Samsung Hard Drives page, where I guessed which hard drive was mine on the default tab (Current Products). What I needed to do was click on the Product Support tab. Once I figured that out, I was able to find the page you linked to in your 2nd post. Scrolling to the bottom, I found the Download Finder link, which I followed to a page where I put in my product S/N etc. Once Samsung knew my HD info, I was able to download the appropriate tool, which I ran (long test). The test found nothing.

theog, I also downloaded the ISO you linked to, burned it and rebooted (took an F12 to get to the test screen). The tool found NO DISK at all! I took a photo of this (attached).

SandeepP · 21 Aug 2013

CosmicJest said:

Hello,
I've got a Dell Inspiron 5520 laptop I purchased new only a few months ago. Several times I've gotten an error re "no bootable device", usually after a reboot (I don't often shut it down unless required to by updates) but also sometimes after a hard crash caused by as-yet-unknown factors.

A bit of research has shown me that I should do some HDD diagnostics, but I can't positively determine the disk manufacturer. The disk is identified as a ST50LM022, which I think is a Seagate, but the Seagate website doesn't acknowledge this as one of their hard drives.

Can someone please help me fix the problem?

Hi CosmicJest,

We truly regret the inconvenience that has been caused to you and assure you would try our best to resolve this issue to your satisfaction.

You can either run PSA diagnostics on the system by following the link below:

http://dell.to/11NpLCy

And if the system boots sometime then you can run online diagnostics here:

http://dell.to/13X4Rq2

Also, make sure that there is No media( CD,MMC or USB harddrive) connected to the system when you are booting the system.

You can also check this article which might be useful for you:

Troubleshooting Windows 7 Failure to Boot

Keep us posted with the results so we can advise you further.

CosmicJest · 22 Aug 2013

Thank you, SandeepP. I have followed your links and run the diagnostics. This took quite some time. These diagnostics found no problems either. From one of the Dell links you provided, I connected with Dell Support. The technician updated my BIOS and we will wait to see if the problem is resolved.

I will post back when I have an answer either way. Thank you all for your help!

Cheers!

SandeepP · 23 Aug 2013

CosmicJest said:

Thank you, SandeepP. I have followed your links and run the diagnostics. This took quite some time. These diagnostics found no problems either. From one of the Dell links you provided, I connected with Dell Support. The technician updated my BIOS and we will wait to see if the problem is resolved.

I will post back when I have an answer either way. Thank you all for your help!

Cheers!

Hi CosmicJest,

Its great to hear that after BIOS update system seems to be working fine. Please check the system at your convenience and let us know the results.

If you face any further issues then please feel free to reach out to us.