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Windows 7: Specific keyboard randomly disconnects but works on other computer

20 Aug 2013   #1

Windows 7
 
 
Specific keyboard randomly disconnects but works on other computers

I have recently purchased a brand new "CM Storm QuickFire Pro".
Which is a USB Mechanical Keyboard.
Full specs here:
Amazon.com: CM Storm QuickFire Pro - Mechanical Gaming Keyboard with CHERRY MX BROWN Switches and LED Backlit Gaming Keys: Computers & Accessories

It worked flawlessly for a couple of weeks, but recently it started disconnecting and reconnecting randomly, making the keyboard unusable.

I've tried another generic USB keyboard, and It works - No disconnects.

I've tried connecting this keyboard to my laptop, and It worked great! - No disconnects.

It seems that the problem occurs only when I connect it to my pc.

My motherboard is Gigabyte MA770-UD3.

I've tried so far going to device manager and Uninstalling what seems to be the keybaord "HID Keybaord device". but no luck.

I've also tried going to my USB Root Hub and removing the tick from " Allow the computer to turn off this device to save power".

How can i fix this annoying problem ?

My System SpecsSystem Spec
.

21 Aug 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Hello Yupp mate I think you should try these first SFC /SCANNOW Command - System File Checker

Disk Check

then run these

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/download from bleeping computer


Then download the motherboards drivers again and also check with Coolermaster as well as I cannot find a driver for that keyboard.

GIGABYTE - Motherboard - Socket AM2+ - GA-MA770-UD3 (rev. 2.1)

CM Storm QuickFire Pro - Cooler Master
My System SpecsSystem Spec
22 Aug 2013   #3

Windows 7
 
 

Hey, Thank you for your help!
I did everything as you said and the results are:

1. SFC /SCANNOW Command -
Code:
C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repair
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

The system file repair changes will take effect after the next reboot.
(CBS.LOG was 9mb so I dont know how to upload it.)

2. I downloaded the free version of SUPERAntiSpyware. and I've preformed a complete scan and removed all threats - (See attached log)

3. I downloaded Malwarebytes Anti-Malware Free. I ran a full scan and removed everything it found. (See attached log)

4. I downloaded AdwCleaner. I ran a Scan, but I didn't clean anything. Please see the attached log.

5. I also couldn't find any drivers for my keyboard on CM's site. I also tried to search In google but I had no luck.

6. I installed AMD Chipset Driver (include chipset\sata raid driver) V.8.641, But I had a failuare in the installation.
(see attached xml)

So far there is no change. I connect the keyboard to my PC, I hear the "connect" sound and the lights turn on for a second, and then I hear the "Disconnect" sound and the lights turn off and my keyboard doesn't work anymore. Now I also saw the "USB Device Not Recognized" Error in my task bar.

They keyboard works flawlessly on another computer.

any further steps I can take ?


Attached Files
File Type: txt AdwCleaner[R0].txt (1.8 KB, 1 views)
File Type: txt MBAM-log-2013-08-22 (19-45-06).txt (5.3 KB, 5 views)
File Type: log SUPERAntiSpyware Scan Log - 08-22-2013 - 17-07-54.log (25.4 KB, 5 views)
File Type: txt Chipset Drivers_Report_xml.txt (4.2 KB, 2 views)
My System SpecsSystem Spec
.


23 Aug 2013   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Holy cow that was some list from SAS! The ADW mate just run and clean I do there are some entries there I would not want on my machine.

If nothing changes run the TDSS Killer from this list too doesn't take long (about half way down the listings) Free Malware Removal Tools
My System SpecsSystem Spec
23 Aug 2013   #5

Windows 7
 
 

I cleaned my pc with ADW (see attached log)
TDSS Killer didn't find anything worng (see attached log)

But, the problem has been solved, the keyboard works great.
but I'm afraid that the problem might come back again, So I will update if that will happen.


Attached Files
File Type: txt TDSS.txt (64.8 KB, 2 views)
File Type: txt AdwCleaner[S0].txt (1.6 KB, 2 views)
My System SpecsSystem Spec
23 Aug 2013   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Hmm so what did you fix it with? or did it just come right?

The ADW stuff mate get rid of .
My System SpecsSystem Spec
24 Aug 2013   #7

Windows 7
 
 

It just worked, I don't know exactly what fixed it .
My System SpecsSystem Spec
24 Aug 2013   #8

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Probably the ADW Yupp some rubbish in the reg most likely
My System SpecsSystem Spec
24 Aug 2013   #9

Windows 7 Pro. 64/SP-1
 
 

Did you let Malwarebytes Anti Malware remove the things it found?
The log you posted states No Action Taken.
My System SpecsSystem Spec
24 Aug 2013   #10

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Did you let Malwarebytes Anti Malware remove the things it found?
The log you posted states No Action Taken.
Yep he did mate in post #3.
My System SpecsSystem Spec
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 Specific keyboard randomly disconnects but works on other computer





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