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Windows 7: DVD drive: Now I see it, now I don't!

23 Aug 2013   #1
klauskunkel

Windows 7 Enterprise x64
 
 
DVD drive: Now I see it, now I don't!

Win 7 64 on a custom built. I installed Win 7 2 days ago. After start-up, I can see the dvd drive icon (ATA device) in "my computer" and in Device Manager. As soon as I put in a disk, the drive is gone, pooof magic! I can only use it if I reboot with a disk in the drive, if I swap the disk afterwards, same thing happens, and it's reboot time again...and frustrate time again! The drive is not faulty, it worked just fine with the previous XP 32 installation.
Before asking for help here, I tried the following to no avail:
1. Clean reinstall Win 7
2. followed MS KB article 982116 by using FIX-IT trouble shooter, and the manual solution (delete upper and lower filters from Registry, except there was nothing to delete)
3. Disconnected power and data cable from drive, rebooted, shut down, reconnected, shut down, booted.
I still have the same problem described above.
Anyone have any ideas...?
thanks


My System SpecsSystem Spec
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23 Aug 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Klaus mate a bit obvious I suppose but have you checked in the Device Manager for the driver for the optical? Personally I like to get the drivers from the manufacturer but try the Windows method first.

Also check the leads mate they might just need reseating - power and SATA.
My System SpecsSystem Spec
23 Aug 2013   #3
klauskunkel

Windows 7 Enterprise x64
 
 

Thanks for your suggestions, tried them, still no joy...
My System SpecsSystem Spec
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23 Aug 2013   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well suggest you replace the drive and see what happens.

But first run these SFC /SCANNOW Command - System File Checker
and
Disk Check

then these


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/ < download from bleeping computer
My System SpecsSystem Spec
24 Aug 2013   #5
klauskunkel

Windows 7 Enterprise x64
 
 

Thank you ICit2lol,
I did run System File Checker, and it fixed a bunch of stuff...then Disk Check, no problems...then both malware checkers you recommended, no infections. Then I tried again to get my DVD drive to work, but after loading a DVD I still loose the drive, also from device mgr. I found a firmware update on the manufacturer site, and still same problem. I guess I have to get a new drive...
My System SpecsSystem Spec
24 Aug 2013   #6
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

I can see the dvd drive icon (ATA device) in "my computer" and in Device Manager. As soon as I put in a disk, the drive is gone


Is there anything in devmgr under ide/ata controllers that looks odd or is disabled?
My System SpecsSystem Spec
24 Aug 2013   #7
klauskunkel

Windows 7 Enterprise x64
 
 

Quote   Quote: Originally Posted by SIW2 View Post
I can see the dvd drive icon (ATA device) in "my computer" and in Device Manager. As soon as I put in a disk, the drive is gone


Is there anything in devmgr under ide/ata controllers that looks odd or is disabled?

no, nothing odd or disabled. It's there, device mgr says device is working properly. When I put disk in the drive, the drive disappears...
My System SpecsSystem Spec
24 Aug 2013   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm sounds like a mechanical thing to me Klaus for the price of them I'd be trying a new one as they do have internal circuitry that could now be faulty as I think you said the drive was old??

See this Drive circuitry for LEDs and LASER
My System SpecsSystem Spec
24 Aug 2013   #9
klauskunkel

Windows 7 Enterprise x64
 
 

Yes, I will buy a new drive. This one is just a year old and therefore out of warranty...funny coincidence, maybe not. My guess is that the laser does not align correctly anymore...
My System SpecsSystem Spec
25 Aug 2013   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by klauskunkel View Post
Yes, I will buy a new drive. This one is just a year old and therefore out of warranty...funny coincidence, maybe not. My guess is that the laser does not align correctly anymore...
Yes mate it could be the circuitry that drives the digital signal the stepping motor that moves the read arm etc etc there isn't much in them but a lot if you get my drift
My System SpecsSystem Spec
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