Can't login using finger print scanner on HP ProBook

Hi Everyone,

I am currently trying to configure the Finger Print login function on an HP ProBook 4730s. Although I have finger prints registered they do not appear to be working at the login screen (e.g.: when CTRL + ALT + DEL is presented on the screen).

Once Windows 7 (x64) loads and a standard keyboard login is performed I am able to access the HP Protect Tools application that allows me to register finger prints. I am therefore confident that appropriate drivers, and software are installed, however I suspect that one or more requisite software packages is not starting prior to logon.

If anybody has any suggestions regarding how to get finger print login working can you please let me know?

Kind Regards,

Davo

Hi ICit2lol,

Thanks for your interest in my post. I have checked the startup programs using msconfig, and cannot see anything by HP that is not enabled. This being said I did uninstall some HP programs at the beginning, and this is when the scanner stopped working altogether. Since reinstalling the programs the scanner is working again, however I guess that it is possible some of the HP program entries were permanently removed from the startup tab of msconfig!!

Kind Regards,

Davo

Thanks. I think I will just put this issue to bed. Finger scanning, or the lack of ability to do so isn't too great a concern, certainly not worth going to the trouble of re-installing / imaging for...