Disc Check and sfc/scannow

I have a Dell 2020 wireless computer with Windows 7 Pro. I also have a Western Digital 1T external backup drive and MSE and Malwarebytes protection...

I downloaded a short video (6 minutes long) about week ago and I've been having problems since then. First the download slowed down my computer and a Megabytes full system scan found 6 PUP's. I deleted the download and all the PUP's but now my computer will not start normally. Instead I have to start it by tapping F8 and then selecting the "last known good configuration" option to get it going (the other options don't work). I tried to find the problem(s) by scheduling "disc check" and using sfc/scannow but they will not work anymore. I would appreciate anyone's help with this...thanks

hjt109 said:

I have a Dell 2020 wireless computer with Windows 7 Pro. I also have a Western Digital 1T external backup drive and MSE and Malwarebytes protection...

I downloaded a short video (6 minutes long) about week ago and I've been having problems since then. First the download slowed down my computer and a Megabytes full system scan found 6 PUP's. I deleted the download and all the PUP's but now my computer will not start normally. Instead I have to start it by tapping F8 and then selecting the "last known good configuration" option to get it going (the other options don't work). I tried to find the problem(s) by scheduling "disc check" and using sfc/scannow but they will not work anymore. I would appreciate anyone's help with this...thanks

Hi hjt109,

It seems that you have got a virus or malware infection on the system. If the options provided marsmimar doesn't resolve the issue then you can check the link below which help you optimize the windows:

Troubleshooting Steps for Windows 7

Also, run the diagnostics on the system to isolate any hardware failures on the system:

http://dell.to/11NpLCy

Keep us posted with the results so we can advise you further.

hjt109 said:

Hi SandeeP and marsmimar,

What a nightmare!

I had a mess on my hands alright...nothing worked, not even System Restore or Safe Mode! It was quite a struggle but I eventually found my way into the System Configuation utility where I found that all boxes under the "Services" tab and the "Startup" tab were un-checked. In other words my computer was dead in the water with no virus or malware protection. I don't know how that happened but I'm sure malware (virus?) was responsible. Once I realized what had happened I re-checked all the boxes and was then able to start putting things back together. First I did a full scan using Malwarebytes....it found six(6) PUP's which I quickly removed. After the Malwarebytes scan(s), I did a full scan using Security Essentails but no other problems were detected. Anyway, I'm back up and running. Sure glad I was able to fix it myself. Pray for me...lol

Thanks both,
Hank

Hi Hank,

Its great to hear system is working fine now. We appreciate your time spent for sharing the resolution with us as I am sure it would be helpful for other users as well.

If you have any further queries, please feel free to contact us.