Failing to find a definitive answer to my situation online I decided to call Canon Tech Support (1-800-652-2666). They start at 10am Eastern time so don't call earlier than that.
There is a couple of minutes while the automated voice menu operator tries to figure out what model printer you have and once that is done it switches you over to Tech Support. I found that if you press the # symbol quickly three times you can bypass her and it will send you to a Human who will have to transfer you. All told including the muzak
it took about 5minutes to reach the tech rep.
After explaining my situation he had me insert the installation CD into my player to restart the installation, you can use this as a a guide: How to perform the wireless setup using a USB cable (Windows)
In the beginning of the tutorial it will tell you to:
If the USB cable is already connected, unplug it. If a message appears on the computer, click Cancel.
, but Steve, yes that was a bit of serendipity
as that is my name also, told me it was okay to leave the USB cable attached to the printer, I'll explain below.
The only other differences to the tutorial and my re-install were:
- I already had the .NET Framework installed, that window did not appear for me.
- The software installation list only had the MP, and XPS drivers listed instead of the other six utilities originaly, I left the MP checked and the XPS unchecked, and
- Where it says Network Key my window said Router Password, in any case this is where you enter your router's security key, remember it is CaSe SeNsItIvE.
- It is up to you if you want to run the Extended Survey Program or Test Print. neither showed up for me. I went directly to the Installation Completed Successfully window. I exited out and I was done.
Steve explained that leaving the USB cable attached, the re-install will place a copy (Copy 1) of the printer installation in Devices and Printers
and what will happen is our desktop will send any print jobs through the ethernet cable to the router and then wi-fi it to the printer. After some discussion I decided to leave both the original and copy1 installed because if we ever lose the router I can switch the default printer back to the original install and still have printer capability directly from the desktop.
He also mentioned that it would help if my wife would use the: Canon Easy-PhotoPrint App from the Google Play Store
for her Galaxy and Nook. She downloaded it to both and the printer picked up and printed both test runs wirelessly and successfully.
There is also an Apple App, but since neither of her devices are iDevices she had to go with Google. Canon Easy-PhotoPrint App from the Apple Store
Steve was very helpful, patient, and he had a good sense of humor, I did forget though to ask him were he was from originally because he either had a British or maybe an Australian accent.
Total time for support call based in the Norfolk, VA area was 39minutes including the first 5minutes.