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Windows 7: PC Hangs, unsure of cause, friend thinks it could be network drivers.

07 Sep 2013   #1
Petrius

Windows 7 Professional 64 Bit
 
 
PC Hangs, unsure of cause, friend thinks it could be network drivers.

PC Specs - https://www.dropbox.com/s/pk37si9w05dq7z4/DxDiag.txt

Network Card - Atheros AR9285 Wireless Network Adapter

Computer will randomly crash at random intervals, which will seem to affect my graphics drivers, cursor will randomly start freezing and changing (ie the cursor will start changing as if it is highlighting text, even though it isnt).

My computer very rarely recovers from a freeze, and when I try and force a shut down, it never fully does so (ie my monitor light will flash to indicate that it is receiving no signal, yet my computer power light will still be on and fans are still spinning etc), meaning I have to turn it off by removing power from the wall.

Have tried re-installing windows and re-installing network drivers to no avail

Sometimes all it takes to cause this crash is for me to highlight over a link.

Any ideas what could be causing this?

Any help appreciated

Thank you


My System SpecsSystem Spec
.
07 Sep 2013   #2
fireberd

Windows 10 64 bit
 
 

There is a better forum section for crashes. Consider reposting there. Just from the indications I wouldn't suspect the network adapter is the problem.

BSOD Help and Support - Windows 7 Help Forums
My System SpecsSystem Spec
07 Sep 2013   #3
z3r010

 

Quote   Quote: Originally Posted by fireberd View Post
There is a better forum section for crashes. Consider reposting there. Just from the indications I wouldn't suspect the network adapter is the problem.

BSOD Help and Support - Windows 7 Help Forums
Nope, that section is only for bsods.
My System SpecsSystem Spec
.

07 Sep 2013   #4
Petrius

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by z3r010 View Post
Quote   Quote: Originally Posted by fireberd View Post
There is a better forum section for crashes. Consider reposting there. Just from the indications I wouldn't suspect the network adapter is the problem.

BSOD Help and Support - Windows 7 Help Forums
Nope, that section is only for bsods.
Welp, it's like trying to get through to someone in a call centre here aparently. I have put a post in that section of the forums anyway linking to this thread.
My System SpecsSystem Spec
07 Sep 2013   #5
fireberd

Windows 10 64 bit
 
 

OK, just trying to help.
My System SpecsSystem Spec
08 Sep 2013   #6
Petrius

Windows 7 Professional 64 Bit
 
 

So, other than discussing where this thread belongs, anyone got any ideas,suggestions?
My System SpecsSystem Spec
08 Sep 2013   #7
fireberd

Windows 10 64 bit
 
 

My first "guess" would be memory from the indications you are getting.

This may be a good place to start for a memory test program. Memtest86+ - Advanced Memory Diagnostic Tool

How did you arrive at "11" GB of RAM? That is an odd number.
My System SpecsSystem Spec
08 Sep 2013   #8
Petrius

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
My first "guess" would be memory from the indications you are getting.

This may be a good place to start for a memory test program. Memtest86+ - Advanced Memory Diagnostic Tool
This has already been suggested by a friend and this method has been done, the problem does not lie within the memory
My System SpecsSystem Spec
08 Sep 2013   #9
fireberd

Windows 10 64 bit
 
 

As it is random or intermittent, running a test one time may not show anything, but running it multiple times may.
My System SpecsSystem Spec
08 Sep 2013   #10
JakeSanchard

Windows 7 Professional 64-bit SP1
 
 

Friend of original poster here.

The reason I suggest the problem being the network adaptor's drivers is because there are a number of other threads describing the issue with the network card similar in nature to Petrius' problem.

Examples:

Atheros driving causing stuttering and BSOD - Geeks to Go Forums - Page 2

Atheros AR9285 Driver Issues & No Wireless - Drivers - Windows 7

Windows 7 crashing - issue with Atheros AR9285 Wireless Netw... - HP Support Forum - 289126

From what I can tell, most people are saying that the drivers of the Atheros AR9285 are not fully compatible with any 64-bit version of Windows 7, which is why I suggested he post here. I directed him to the site below to download the latest official Win 7 drivers but the problem still persisted.

Drivers for Atheros AR9285 and Windows 7

I have the same network card model as Petrius (the Atheros AR9285) and I experienced the same issue; system crashing/hangs seemingly randomly, won't shut down properly etc. I didn't solve the problem, but I found an alternative by simply by using a wired internet connection via ethernet, rather than wireless. Unfortunately, Petrius is not afforded the luxury of wired connections so I cannot be 100% certain that the network card is the problem, I'd say I'm about 75% sure.

I accept that I may be wrong but there are many forums posts regarding the Atheros AR9285 and it's problems.
My System SpecsSystem Spec
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 PC Hangs, unsure of cause, friend thinks it could be network drivers.




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