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Windows 7: Checking previously installed hardware logs

10 Sep 2013   #1
tinchac

Windows 7 Home premium 64bit
 
 
Checking previously installed hardware logs

Hi
I was wondering whether or not it is possible to check previously installed hardware on a computer. I believe that my laptop was supposed to come with 4GB of RAM, and as of recently I have noticed it with 2GB. If there is a way to check hardware logs I'd be able to see whether or not it came with 4GB and would be able to check when it vanished.

Otherwise, I submitted it for repairs a while back, and during the duration of the repairs, the computer updated its Windows Experience Index. When does this happen? The repairs involved replacing the keyboard and I'm wondering if a hardware change like this would cause the experience index to automatically retest. If not, then either they ran a test [which is entirely possible, but I'm not sure why they'd need to] or this was caused by the removal of some physical hardware [does that trigger an automatic update?]

This would be really helpful, if you need information regarding the specs of the PC just ask, but the laptop was an Asus VX6s.
Thanks


My System SpecsSystem Spec
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10 Sep 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

If any hardware is removed or added, then Windows Experience Index will inform you that a hardware change
occurred and will ask you to re-run the test, it does not (as far as I know) run itself.

Unfortunately, you cannot check previously installed hardware as once it is removed, it is removed
completely from the system.

For your motherboard, both 2GB and 4GB come pre-installed, so there is no way of telling.

I had a company who removed 1GB of 2GB installed RAM on my mothers laptop when it
came back from repair, I complained and they replaced the "stolen" module free.

Hope this answers your query.

cheers

Dave
My System SpecsSystem Spec
10 Sep 2013   #3
tinchac

Windows 7 Home premium 64bit
 
 

Damn, thats a shame

I never got the message, so I'm thinking that they may have taken it out and not replaced it, but I don't think i can substantially prove it without a date
Is there any reason they would have initiated a test?
My System SpecsSystem Spec
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11 Sep 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

If they removed some RAM the Windows Experience Index would have shown
a hardware change had occurred, so they may have ran the test to cover their tracks, as such.
My System SpecsSystem Spec
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 Checking previously installed hardware logs




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