Checking previously installed hardware logs


  1. tinchac
    Posts : 15
    Windows 7 Home premium 64bit
       New #1

    Checking previously installed hardware logs


    Hi
    I was wondering whether or not it is possible to check previously installed hardware on a computer. I believe that my laptop was supposed to come with 4GB of RAM, and as of recently I have noticed it with 2GB. If there is a way to check hardware logs I'd be able to see whether or not it came with 4GB and would be able to check when it vanished.

    Otherwise, I submitted it for repairs a while back, and during the duration of the repairs, the computer updated its Windows Experience Index. When does this happen? The repairs involved replacing the keyboard and I'm wondering if a hardware change like this would cause the experience index to automatically retest. If not, then either they ran a test [which is entirely possible, but I'm not sure why they'd need to] or this was caused by the removal of some physical hardware [does that trigger an automatic update?]

    This would be really helpful, if you need information regarding the specs of the PC just ask, but the laptop was an Asus VX6s.
    Thanks
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  3. Northernsoul55
    Posts : 2,014
    Windows 7 Professional 64bit
       New #2

    Hi,

    If any hardware is removed or added, then Windows Experience Index will inform you that a hardware change
    occurred and will ask you to re-run the test, it does not (as far as I know) run itself.

    Unfortunately, you cannot check previously installed hardware as once it is removed, it is removed
    completely from the system.

    For your motherboard, both 2GB and 4GB come pre-installed, so there is no way of telling.

    I had a company who removed 1GB of 2GB installed RAM on my mothers laptop when it
    came back from repair, I complained and they replaced the "stolen" module free.

    Hope this answers your query.

    cheers

    Dave
      My Computer
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  4. tinchac
    Posts : 15
    Windows 7 Home premium 64bit
    Thread Starter
       New #3

    Damn, thats a shame

    I never got the message, so I'm thinking that they may have taken it out and not replaced it, but I don't think i can substantially prove it without a date
    Is there any reason they would have initiated a test?
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  6. Northernsoul55
    Posts : 2,014
    Windows 7 Professional 64bit
       New #4

    If they removed some RAM the Windows Experience Index would have shown
    a hardware change had occurred, so they may have ran the test to cover their tracks, as such.
      My Computer
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