EVGA UV39 - Not Working - Bad Drivers Or USB Issue

SageOf7 said:

Hello,

I am attempting to combine these 3 components:
-Alienware m11x r3
-EVGA UV39
-Sceptre 50"

Currently, I've had success with the evga uv39 on a dell insprion 11z and a studio 1749, while using the vga to tv feature. So I'm fairly certain my parts and cables are good.

My issues becomes when connecting the evga to my alienware m11x.

When I first purchased the evga, I connected it to my alienware via the usb 3.0 port. I then received a negative usb connection sound, indicating the device was not installed. I did not have a tv connected at this time.

When I connect the evga to the usb 2.0 port, I do see it listed in device manager, but with the exclamation-yellow icon, listed under 'other devices'. I do have 7.4 version of displaylink software installed.

My past experiences with these usb to vga adapters has been pretty good in the past. Normally just plug them in and watch the magic happen. But not this time I'm afraid. :-/

I've contacted EVGA support directly. I was escalated to higher level support, but we really couldn't hash out what the problem may be, past doing normal updates to bios, usb, video, etc. Which I've done to no avail.

Just wanted to see if any one might have previous experience, either with the device itself or similar devices, or perhaps a like scenario as this.

I'm leaning more toward something like the USB ports being stuck on stupid..? I recall in the past of having situations where ports would just refuse a usb device for what ever reason.. I just don't recall what the solutions may have been, other then trying a different port, which I'm kinda fresh out of.

I have to start working for a start-up come october, was kinda hoping to just buy a bigger screen and roll out, but even the HDMI ports on the TV apparently fail me as well. I can only get 800by600 on ANY of my laptops listed above, otherwise it just says no signal. (whole other can of worms, I know) so I'm at least trying to focus my energy on working with this evga as my final solution.

Let me know if you have any thoughts. Please and thank you. :)

Hi SageOf7,

Welcome to Seven forums.

Kindly post a screenshot of the device manager reflecting the yellow exclamation mark on the device. If you need help in posting screenshot check this link below:

Screenshots and Files - Upload and Post in Seven Forums

Also, right click om the device>properties>details and then select hardware id. Provide us with the complete value listed in the box below.

Also, have you checked with the manufacturer if there are any drivers available to be downloaded for this product.

Keep us posted with the results so we can advise you further.

SageOf7 said:

SandeepP said:

Hi SageOf7,

Welcome to Seven forums.

Kindly post a screenshot of the device manager reflecting the yellow exclamation mark on the device. If you need help in posting screenshot check this link below:

Screenshots and Files - Upload and Post in Seven Forums

Also, right click om the device>properties>details and then select hardware id. Provide us with the complete value listed in the box below.

Also, have you checked with the manufacturer if there are any drivers available to be downloaded for this product.

Keep us posted with the results so we can advise you further.

Yes, I have and still am in contact with the hardware provider in hopes of finding a solution. :)

Hi SageOf7,

Please check for the compatible drivers with them and once they are installed I am sure that should resolve the issue.

Also, in the meantime you can also check there support site for downloading the drivers yourself:

EVGA Download Center

Keep us posted with the results so we can advise you further.

SageOf7 said:

SandeepP said:

Hi SageOf7,

Please check for the compatible drivers with them and once they are installed I am sure that should resolve the issue.

Also, in the meantime you can also check there support site for downloading the drivers yourself:

EVGA Download Center

Keep us posted with the results so we can advise you further.

I stated in my first post that I have attempted this with no success.

Hi SageOf7,

Once you downloaded and installed the drivers from EVGA support site did you receive any errors. If they were installed fine and it stills shows in the device manager with an exclamation mark then have you tried updating chipset and BIOS for this particular system.

Once you receive an update from their support do keep us updated so we can advise further if required.

Keep us posted.