Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: EVGA UV39 - Not Working - Bad Drivers Or USB Issue

10 Sep 2013   #1
SageOf7

Windows 7 Ultimate x64
 
 
EVGA UV39 - Not Working - Bad Drivers Or USB Issue

Hello,

I am attempting to combine these 3 components:
-Alienware m11x r3
-EVGA UV39
-Sceptre 50"

Currently, I've had success with the evga uv39 on a dell insprion 11z and a studio 1749, while using the vga to tv feature. So I'm fairly certain my parts and cables are good.

My issues becomes when connecting the evga to my alienware m11x.

When I first purchased the evga, I connected it to my alienware via the usb 3.0 port. I then received a negative usb connection sound, indicating the device was not installed. I did not have a tv connected at this time.

When I connect the evga to the usb 2.0 port, I do see it listed in device manager, but with the exclamation-yellow icon, listed under 'other devices'. I do have 7.4 version of displaylink software installed.

My past experiences with these usb to vga adapters has been pretty good in the past. Normally just plug them in and watch the magic happen. But not this time I'm afraid. :-/

I've contacted EVGA support directly. I was escalated to higher level support, but we really couldn't hash out what the problem may be, past doing normal updates to bios, usb, video, etc. Which I've done to no avail.

Just wanted to see if any one might have previous experience, either with the device itself or similar devices, or perhaps a like scenario as this.

I'm leaning more toward something like the USB ports being stuck on stupid..? I recall in the past of having situations where ports would just refuse a usb device for what ever reason.. I just don't recall what the solutions may have been, other then trying a different port, which I'm kinda fresh out of.

I have to start working for a start-up come october, was kinda hoping to just buy a bigger screen and roll out, but even the HDMI ports on the TV apparently fail me as well. I can only get 800by600 on ANY of my laptops listed above, otherwise it just says no signal. (whole other can of worms, I know) so I'm at least trying to focus my energy on working with this evga as my final solution.

Let me know if you have any thoughts. Please and thank you.


My System SpecsSystem Spec
.
11 Sep 2013   #2
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by SageOf7 View Post
Hello,

I am attempting to combine these 3 components:
-Alienware m11x r3
-EVGA UV39
-Sceptre 50"

Currently, I've had success with the evga uv39 on a dell insprion 11z and a studio 1749, while using the vga to tv feature. So I'm fairly certain my parts and cables are good.

My issues becomes when connecting the evga to my alienware m11x.

When I first purchased the evga, I connected it to my alienware via the usb 3.0 port. I then received a negative usb connection sound, indicating the device was not installed. I did not have a tv connected at this time.

When I connect the evga to the usb 2.0 port, I do see it listed in device manager, but with the exclamation-yellow icon, listed under 'other devices'. I do have 7.4 version of displaylink software installed.

My past experiences with these usb to vga adapters has been pretty good in the past. Normally just plug them in and watch the magic happen. But not this time I'm afraid. :-/

I've contacted EVGA support directly. I was escalated to higher level support, but we really couldn't hash out what the problem may be, past doing normal updates to bios, usb, video, etc. Which I've done to no avail.

Just wanted to see if any one might have previous experience, either with the device itself or similar devices, or perhaps a like scenario as this.

I'm leaning more toward something like the USB ports being stuck on stupid..? I recall in the past of having situations where ports would just refuse a usb device for what ever reason.. I just don't recall what the solutions may have been, other then trying a different port, which I'm kinda fresh out of.

I have to start working for a start-up come october, was kinda hoping to just buy a bigger screen and roll out, but even the HDMI ports on the TV apparently fail me as well. I can only get 800by600 on ANY of my laptops listed above, otherwise it just says no signal. (whole other can of worms, I know) so I'm at least trying to focus my energy on working with this evga as my final solution.

Let me know if you have any thoughts. Please and thank you.
Hi SageOf7,

Welcome to Seven forums.

Kindly post a screenshot of the device manager reflecting the yellow exclamation mark on the device. If you need help in posting screenshot check this link below:

Screenshots and Files - Upload and Post in Seven Forums

Also, right click om the device>properties>details and then select hardware id. Provide us with the complete value listed in the box below.

Also, have you checked with the manufacturer if there are any drivers available to be downloaded for this product.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
11 Sep 2013   #3
SageOf7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by SandeepP View Post

Hi SageOf7,

Welcome to Seven forums.

Kindly post a screenshot of the device manager reflecting the yellow exclamation mark on the device. If you need help in posting screenshot check this link below:

Screenshots and Files - Upload and Post in Seven Forums

Also, right click om the device>properties>details and then select hardware id. Provide us with the complete value listed in the box below.

Also, have you checked with the manufacturer if there are any drivers available to be downloaded for this product.

Keep us posted with the results so we can advise you further.




Yes, I have and still am in contact with the hardware provider in hopes of finding a solution.
My System SpecsSystem Spec
.

12 Sep 2013   #4
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by SageOf7 View Post
Quote   Quote: Originally Posted by SandeepP View Post

Hi SageOf7,

Welcome to Seven forums.

Kindly post a screenshot of the device manager reflecting the yellow exclamation mark on the device. If you need help in posting screenshot check this link below:

Screenshots and Files - Upload and Post in Seven Forums

Also, right click om the device>properties>details and then select hardware id. Provide us with the complete value listed in the box below.

Also, have you checked with the manufacturer if there are any drivers available to be downloaded for this product.

Keep us posted with the results so we can advise you further.




Yes, I have and still am in contact with the hardware provider in hopes of finding a solution.
Hi SageOf7,

Please check for the compatible drivers with them and once they are installed I am sure that should resolve the issue.

Also, in the meantime you can also check there support site for downloading the drivers yourself:

EVGA Download Center

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
13 Sep 2013   #5
SageOf7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by SandeepP View Post

Hi SageOf7,

Please check for the compatible drivers with them and once they are installed I am sure that should resolve the issue.

Also, in the meantime you can also check there support site for downloading the drivers yourself:

EVGA Download Center

Keep us posted with the results so we can advise you further.
I stated in my first post that I have attempted this with no success.
My System SpecsSystem Spec
13 Sep 2013   #6
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by SageOf7 View Post
Quote   Quote: Originally Posted by SandeepP View Post

Hi SageOf7,

Please check for the compatible drivers with them and once they are installed I am sure that should resolve the issue.

Also, in the meantime you can also check there support site for downloading the drivers yourself:

EVGA Download Center

Keep us posted with the results so we can advise you further.
I stated in my first post that I have attempted this with no success.
Hi SageOf7,

Once you downloaded and installed the drivers from EVGA support site did you receive any errors. If they were installed fine and it stills shows in the device manager with an exclamation mark then have you tried updating chipset and BIOS for this particular system.

Once you receive an update from their support do keep us updated so we can advise further if required.

Keep us posted.
My System SpecsSystem Spec
Reply

 EVGA UV39 - Not Working - Bad Drivers Or USB Issue




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
EVGA GTX 480 possible issue with freezing and TV no signal.
I have tried to eliminate possibilities of this freezing and complete lock up being anything else. I've tried taking out USBs, hard drives, dvd rom drives, RAM, and after everything it locks up and I have to hard reset. I have tried reinstalling windows, reformatting both HDDs that I have as well...
Graphic Cards
EVGA GTX 660 SC black screen issue on startup
I have been getting random black screen issues on startup, where after the Windows logo the screen goes black and there is no sound either. Specs: CPU: AMD Athlon ii x4 635 PSU Corsair CX 500 RAM: 4GB DDR3 GPU: EVGA GTX 660 SC
Hardware & Devices
Strange issue with Dual-Shock (SCPH-1200) on eVGA 680i SLI
I hope someone hear can solve this issue for me. Problem: I'm using the Dual-Shock (PS2) controller with my PC using a generic usb converter which looks like this: PIC. Plugging in the controller into any one of the USB ports on my motherboard results in a "Code 43: Windows has stopped this...
Gaming
Evga GTX 260 SLI with Evga x58 mother board reboot issues
I am running windows Home Premium 64bit. I just did a fresh install and when I ran the WEI the computer rebooted. I can run it with out being in SLI mode, but as soon as I enable and refresh the computer reboots. I am wondering if it is caused by the power supply. I have a rosewill RP650 2 psu....
Graphic Cards
eVGA 750i FTW motherboard -> no USB ports are working
Hello Everyone, I am having a problem with my system..... None of the USB ports are working (front or rear). A few days ago I got the "USB Device not recognized" error message but it went away. Then last night I came home and tried to move the mouse and nothing worked.. I tried to type on the...
Hardware & Devices
win 7 drivers issue
i just have a simple question, i see a lot of drivers pack for win 7, is it neccessery to have a driver cd installed with win 7, or it's enough if i have the drivers for my hardware as win 7 compatible, so is there any need for that extra drivers package cds if i have the right installer drivers?
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App