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Windows 7: New USB mouse powered but not responding


16 Sep 2013   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
New USB mouse powered but not responding

I've been using this older tiny mouse on my laptop since I bought it and I decided to buy a new mouse. I bought a Gigabyte Optical Gaming Mouse. The first day I plugged it in, it installed the drivers and worked just fine for about 3 hours. After the 3 hours it randomly just stopped working. I unplugged it, tried different ports and even did a reboot(twice into safe mode). It worked once after the safe mode boot but stopped working again and hasn't worked since. I've plugged the new mouse into another computer and it worked fine. I also tested my old mouse on my laptop again and it works just fine. So I don't know if it's the mouse or the computer or what. Any help is appreciated.

My System SpecsSystem Spec
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20 Sep 2013   #2

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by turtleboi99 View Post
I've been using this older tiny mouse on my laptop since I bought it and I decided to buy a new mouse. I bought a Gigabyte Optical Gaming Mouse. The first day I plugged it in, it installed the drivers and worked just fine for about 3 hours. After the 3 hours it randomly just stopped working. I unplugged it, tried different ports and even did a reboot(twice into safe mode). It worked once after the safe mode boot but stopped working again and hasn't worked since. I've plugged the new mouse into another computer and it worked fine. I also tested my old mouse on my laptop again and it works just fine. So I don't know if it's the mouse or the computer or what. Any help is appreciated.

Hi turtleboi99,

Please Click on start> type device>open device manager> Right click on Mouse and uninstall the same.

Then restart the system and let the driver load properly and check again. If the issue still persists then clean boot the system:

Troubleshoot Application Conflicts by Performing a Clean Startup

If the issue still persists then try the mouse in safe model to isolate the issue:

Safe Mode

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
08 Oct 2013   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I apologize for the late reply. After trying your suggestions I sent the mouse asking to exchange it with a new one. After Amazon sent me the mouse everything has been working fine. So I guess I just had a faulty one. I appreciate the help and I apologize for the late reply.
My System SpecsSystem Spec
.


08 Oct 2013   #4

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by turtleboi99 View Post
I apologize for the late reply. After trying your suggestions I sent the mouse asking to exchange it with a new one. After Amazon sent me the mouse everything has been working fine. So I guess I just had a faulty one. I appreciate the help and I apologize for the late reply.
Hi turtleboi99,

Its great to hear that replacement mouse is working fine on the system. I appreciate you taking time to share this with us.

If you have any queries in future feel free to reach out to us.
My System SpecsSystem Spec
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 New USB mouse powered but not responding




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