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Windows 7: magicJack Win 7 Bug?

24 Sep 2013   #1

Windows 7 Pro x64 SP1
magicJack Win 7 Bug?


My magicJack has never loaded reliably on restart and it's not uncommon to have to unplug the device and reconnect to USB to get the program to start.

I've also noticed a warning in the Windows Logs for the system every time the system starts with the magicJack device attached. The warning is:
Event 219, Kernel-PnP. The General description is: The driver /Driver/WUDFRd failed to load for thedeviceWpdBusEnumRoot/UMB/2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_YMAX&PROD_MAGICJACK&REV-2.00#7&31858175&0&A921031B01D600&0#

I found that if the following service is set to "Automatic" the warning doesn't occur: Windows Driver Foundation - User-mode Driver Framework.

I've also noticed when the magicJack device is plugged, or unplugged then re-plugged, into a USB port the magicJack software program changes the Startup Type for the Windows Driver Foundation service from "Automatic" to "Manual" at which time, if the service startup is not manually changed back to "Automatic" from "Manual," the warning starts to appear again in the Windows Log for the System.

Has anyone noticed this before? Also, is there a fix to stop the magicJack from changing the service startup type?

It appears the magicJack device tends to load more reliably on system starts and restarts if the Windows Driver Foundation service is set to "Automatic."

magicJack tech support hasn't been very responsive to my numerous requests to have this looked at by their software engineers. Their typical support agent just wants to reload the software.


My System SpecsSystem Spec


 magicJack Win 7 Bug?

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