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Windows 7: Rtl 120 Bpl Missing dvd not playing

12 Oct 2013   #1

Windows 7 Home Premium 64 bit
Rtl 120 Bpl Missing dvd not playing

Hi, A friend of mine is having problems with his disc drive Its on laptop with Windows 7. If he burns a cd or dvd it shows as successful but will not play back. Playing the disc in another computer or dvd player it works ok. He's cleaned the laser with a disc cleaner. He also tells me he is getting messages that Rtl 120 Bpl is missing and needs to be reinstalled. I have Googled this and i know he uses Avg Tuneup, i gather this can cause the loss of that file so he did a system restore. Its still the same. My question is could the loss of this file cause the disc drive to malfunction? Any help would be appreciated

My System SpecsSystem Spec
12 Oct 2013   #2

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Please post a screen shot of Device Manager showing any warnings on devices
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
12 Oct 2013   #3

windows 7 home 64bit

Hi there .. Uninstall TuneUp Utilities .. I would also suggest AVG too ..
My System SpecsSystem Spec

 Rtl 120 Bpl Missing dvd not playing

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