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Windows 7: problem with my PC RAM

15 Oct 2013   #11
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

No, ATI RADEON HD 6850 is the graphics engine chip. Need to know the video card manufacturer and model number.


My System SpecsSystem Spec
.
15 Oct 2013   #12
Ramy gamal

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Britton30 View Post
You have a large, just over 2GB, Hardware Reserved RAM amount. I suspect it is being used by the 6800 Series GPU. Do you know the exact model of it?
Quote   Quote: Originally Posted by TVeblen View Post
No, ATI RADEON HD 6850 is the graphics engine chip. Need to know the video card manufacturer and model number.
manufacture is sapphire
let me tell you some info
before i buy this motherboard i had MSI motherboard and it fully read the same ram as 4GB
when i replaced the motherboard with the current one it read ram as 4GB (1.95 usable)
i replaced my ram with 1 stick 4GB from my friend and it was read as 4GB
i guess the prblem is with the motherboard but don't know how to solve
My System SpecsSystem Spec
15 Oct 2013   #13
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

The RAM must be compatible with the motherboard, and it must be installed in the correct slots. The RAM may have been compatible with the MSI board, but not the Asus.

If you can tell us the brand and model number of the 2 sticks of 2GB RAM we can check to see if it meets the specs.
If you can tell us what slots the RAM is installed in we can see if it is correct also. The slots are usually marked A1, B1, A2, B2.

Do you have your motherboard manual?
My System SpecsSystem Spec
.

15 Oct 2013   #14
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

There may be a setting in your BIOS to enable/disable system RAM to be dedicated to graphics. It may be buried in a sub-menu under something like Hardware, Onboard Devices, or Advanced.

As TVeblen said if we have the model numbers of the board and GPU we may be able to fins an online manual.

Also see if you can disable the board's boot logo so the POST (Power on Self test), it will, rather quickly, show installed RAM.
My System SpecsSystem Spec
16 Oct 2013   #15
Ramy gamal

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

RAM is hyper x DDR3 1600 installed in slots 1 and 3 and i tried all the slots
problem with my PC RAM-3.png
problem with my PC RAM-4.png

Motherboard
problem with my PC RAM-5.png

GPU
problem with my PC RAM-1.png
problem with my PC RAM-2.png

and i have the manual of motherboard


My System SpecsSystem Spec
16 Oct 2013   #16
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Well, the RAM should be compatible. For best performance Asus recommends installing 2 stick of RAM in slots A2 and B2 (the blue slots). Have you tried that?

So you are back to trying to discover why the system is reserving 2GB of RAM for hardware.

The first thing I would do is reset the UEFI defaults. Make note of your current settings (so you can set them back later if you need to) and the go to the Exit Tab and select "Load Optimized Defaults". See if that changes anything.
My System SpecsSystem Spec
16 Oct 2013   #17
Ramy gamal

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

they are already in the blue slots
i loaded optimized defaults several times with no result
i think it is hopeless
My System SpecsSystem Spec
16 Oct 2013   #18
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Other than a mouse and keyboard what do you have attached to this computer?

Here's a look at what I have for Hardware reserved with 2 printers, a UPS, 2 SSDs, DVD/R, and wireless adapter.

problem with my PC RAM-untitled.png


My System SpecsSystem Spec
17 Oct 2013   #19
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could you check again. I know you have done it once.
Please post a picture of this. Hopefully I'm not getting in the way.

problem with my PC RAM-advance-options-8-9-2013.png


My System SpecsSystem Spec
17 Oct 2013   #20
Ramy gamal

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Other than a mouse and keyboard what do you have attached to this computer?

Here's a look at what I have for Hardware reserved with 2 printers, a UPS, 2 SSDs, DVD/R, and wireless adapter.

Attachment 290110
only a sattelite card
axtrom dtv sat 201
My System SpecsSystem Spec
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