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Windows 7: WD Ext HDD 1021 2TB Hard drive stopped working

28 Oct 2013   #11
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

This Tutorial by Golden should help.

Disk Management - Post a Screen Capture Image


My System SpecsSystem Spec
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28 Oct 2013   #12
jumanji

Windows 7 Home Premium 32 bit
 
 

Yep,blindaussie, now you know how to snip and post a screenshot. And let us start from the beginning.

Please remove all other external drives from your PC. Connect only your problem drive. Post a screenshot of how it looks like in Windows Disk Management. ( If it appears in Windows Disk Management, then it should also be listed by Diskpart. In one post you said diskpart listed the disk but responded that it was write protected to the clean all command. Next you say Disk part did not list the disk. So you could not carry out the clear attribute command. So there is a little confusion here. Let us see whether your problem disk has totally disappeared from the scene.)
My System SpecsSystem Spec
28 Oct 2013   #13
blindaussie

Windows 7 Home Premium 64bit.
 
 

I have attached the screen shot of disk managment


Attached Files
File Type: pdf screen shot disk managment.pdf (423.3 KB, 9 views)
My System SpecsSystem Spec
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28 Oct 2013   #14
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

We like to use the Forums methods. It is a safe way for other members. We do not have to off site to see things.

WD Ext HDD 1021 2TB Hard drive stopped working-disk-management.png


My System SpecsSystem Spec
28 Oct 2013   #15
jumanji

Windows 7 Home Premium 32 bit
 
 

Yep, blindaussie, I thought you would have seen Layback Bear's post #11 and act accordingly. Surprised to find you didn't. Please do that. The same tut gives ref on how to upload the saved jpg. Screenshots and Files - Upload and Post in Seven Forums
Please do it.
My System SpecsSystem Spec
28 Oct 2013   #16
blindaussie

Windows 7 Home Premium 64bit.
 
 

Sorry I'm new to this just trying to find a solution to my hard drive problem
WD Ext HDD 1021 2TB Hard drive stopped working-disk-management.png


My System SpecsSystem Spec
28 Oct 2013   #17
blindaussie

Windows 7 Home Premium 64bit.
 
 

i have just added the command prompt also
WD Ext HDD 1021 2TB Hard drive stopped working-command-prompt.png


My System SpecsSystem Spec
28 Oct 2013   #18
jumanji

Windows 7 Home Premium 32 bit
 
 

That is good and easy on us.

Your problem disk is shown as Disk 2 "Unknown Not initialised Unallocated". Not a good sign. Though Windows Disk Manager does not show it online, Diskpart shows it online. ( I do not know why it is not being shown as Disk 1. Anyone can enlighten me on this.)

Right click on the Disk 2 ( the left Pane) and see whether you can bring it online. If the menu items are greyed out, start diskpart with admin privileges. Then

select Disk 2

clean all

Be aware that if clean all goes through you will lose all data on the drive. If you get an error message, then against diskpart type

attributes disk clear readonly

Let us see what happens.
My System SpecsSystem Spec
29 Oct 2013   #19
blindaussie

Windows 7 Home Premium 64bit.
 
 

I Have added the screen shots to show u the results thanks again for all your help I hope You can help me get the hard drive back
WD Ext HDD 1021 2TB Hard drive stopped working-result-right-clicking-left-panel-trying-bring-online.png

WD Ext HDD 1021 2TB Hard drive stopped working-diskpart-clean-all-results.png


My System SpecsSystem Spec
29 Oct 2013   #20
blindaussie

Windows 7 Home Premium 64bit.
 
 

sorry i missed a step did it on this one
WD Ext HDD 1021 2TB Hard drive stopped working-clear-attributes.png


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 WD Ext HDD 1021 2TB Hard drive stopped working




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