WD Ext HDD 1021 2TB Hard drive stopped working

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  1. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #11

    This Tutorial by Golden should help.

    Disk Management - Post a Screen Capture Image
      My Computer


  2. Posts : 7,055
    Windows 7 Home Premium 32 bit
       #12

    Yep,blindaussie, now you know how to snip and post a screenshot. And let us start from the beginning.

    Please remove all other external drives from your PC. Connect only your problem drive. Post a screenshot of how it looks like in Windows Disk Management. ( If it appears in Windows Disk Management, then it should also be listed by Diskpart. In one post you said diskpart listed the disk but responded that it was write protected to the clean all command. Next you say Disk part did not list the disk. So you could not carry out the clear attribute command. So there is a little confusion here. Let us see whether your problem disk has totally disappeared from the scene.:))
      My Computer


  3. Posts : 21
    Windows 7 Home Premium 64bit.
    Thread Starter
       #13

    I have attached the screen shot of disk managment
    WD Ext HDD 1021 2TB Hard drive stopped working Attached Files
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #14

    We like to use the Forums methods. It is a safe way for other members. We do not have to off site to see things.

    WD Ext HDD 1021 2TB Hard drive stopped working-disk-management.png
      My Computer


  5. Posts : 7,055
    Windows 7 Home Premium 32 bit
       #15

    Yep, blindaussie, I thought you would have seen Layback Bear's post #11 and act accordingly. Surprised to find you didn't. Please do that. The same tut gives ref on how to upload the saved jpg. Screenshots and Files - Upload and Post in Seven Forums
    Please do it.
      My Computer


  6. Posts : 21
    Windows 7 Home Premium 64bit.
    Thread Starter
       #16

    Sorry I'm new to this just trying to find a solution to my hard drive problem
    WD Ext HDD 1021 2TB Hard drive stopped working-disk-management.png
      My Computer


  7. Posts : 21
    Windows 7 Home Premium 64bit.
    Thread Starter
       #17

    i have just added the command prompt also
    WD Ext HDD 1021 2TB Hard drive stopped working-command-prompt.png
      My Computer


  8. Posts : 7,055
    Windows 7 Home Premium 32 bit
       #18

    That is good and easy on us.:)

    Your problem disk is shown as Disk 2 "Unknown Not initialised Unallocated". Not a good sign. Though Windows Disk Manager does not show it online, Diskpart shows it online. ( I do not know why it is not being shown as Disk 1. Anyone can enlighten me on this.)

    Right click on the Disk 2 ( the left Pane) and see whether you can bring it online. If the menu items are greyed out, start diskpart with admin privileges. Then

    select Disk 2

    clean all

    Be aware that if clean all goes through you will lose all data on the drive. If you get an error message, then against diskpart type

    attributes disk clear readonly

    Let us see what happens.
      My Computer


  9. Posts : 21
    Windows 7 Home Premium 64bit.
    Thread Starter
       #19

    I Have added the screen shots to show u the results thanks again for all your help I hope You can help me get the hard drive back
    WD Ext HDD 1021 2TB Hard drive stopped working-result-right-clicking-left-panel-trying-bring-online.png

    WD Ext HDD 1021 2TB Hard drive stopped working-diskpart-clean-all-results.png
      My Computer


  10. Posts : 21
    Windows 7 Home Premium 64bit.
    Thread Starter
       #20

    sorry i missed a step did it on this one
    WD Ext HDD 1021 2TB Hard drive stopped working-clear-attributes.png
      My Computer


 
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