Device manager list empty, Iphone no longer recognised

Torks · 09 Nov 2013

Ok, time to reach out to those with way more knowledge than me!
Story starts that my iphone is no longer recognized as a device or a drive. I get the "bing bong" when plugging in the usb cable but that is it. No auto play...no itunes popping up. It is not recognized as an external drive or as a device in itunes anymore.
After doing the normal things reaching out to apple, reinstall itunes etc it is thought to be a windows problem. Needs to be solved via device manager. Device manager is empty...zip, nada, el blanko!
Now don't think i've just jumped on this forum or any other and just yelled out help. I've been through everything from simple to complicated. Done everything that everyone has suggested. It is NOT an easy fix.
I'm on an HP laptop 1 year old, I5 processor, 6gb ram running Windows 7 home premium.

Plug n play services are enabled but I do not the option to restart as it is greyed out.
Snap in dev mngmt does not change anything.
Enum permissions cannot be changed...says NO
I am running as an administrator
Safe mode does not show anything
Cannot reset child permissions, it wont let me
Removing all photos from iphone has not solved anything, there are no corrupt files there
I do not have a windows disk, the laptop never came with one so i cannot do a refresh or new install
I am running norton anti virus but disabling firewalls does nothing
I WAS using Norton utilities but someone suggested that could be the issue so i removed it - nothing!

Can anyone help me pleeeeeeeeeeeeeeease! I need new music on my iphone, its doing my nut!!! haha!

jc836 · 09 Nov 2013

IF you are willing to do a full CLEAN OEM reinstall -which may solve your problem as well as get rid of any HP bloatware THEN go to the Tutorials and you will find Gregrocker's excellent article. You can download an ISO of your version of Windows 7 from Digital River and it will work with the Key on the bottom of your G6. You may want to get all of the drivers for this machine from HP's site first, btw.

Clean Reinstall - Factory OEM Windows 7

Doing this will wipe the hard drive and you can also create a simgle partition rather than keep the HP hidden one.
Good luck

Torks · 11 Nov 2013

Thanks jc836. I have also been checking out doing a factory reset. Do you think this could be a better move for me if i'm not that tech savy?
I think I can probably cope with backing up all my files but not sure about the rest.

Boozad · 11 Nov 2013

Personally I'd follow the Clean Install route mentioned above, it will give you a far superior install of Windows.

jc836 · 11 Nov 2013

Not being tech savvy is not a problem actually. If you can burn a DVD from the ISO file and also download the drivers from HP--they are on the website for every G6, then you are half way to a perfect reinstall. The HP site has a list of every G6 and you will need the tag info from the bottom of your laptop to find which one you have. Once you do that it is easy to find the set you need. Others here will also be able to help you with this part of the install.
Remember that the ISO must be for your specific version of Windows 7 and the same holds true fore the drivers.

Let us know if you need more help.

Britton30 · 11 Nov 2013

I agree on the factory reset, it will restore all the HP crapware and bloat, which is not needed. Read the tutorial through a couple of times. Once you have a DVD burned or a USB flash drive with the w7 installer on it, the hard part is done. The installer does the heavy lifting.
Be certain you have a readable COA sticker on the machine somewhere, you'll need the Windows key to activate when done.