Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: External USB3.0 drive is missing at startup

28 Nov 2013   #1
racrwannbe

Windows 7 Home Premium 64bit
 
 
External USB3.0 drive is missing at startup

Hello Windows 7 forum,

My computer does not detect my external hard drive when I turn the computer on. Once it's on, if I unplug the drive and then plug it back in again, it detects it and I can use it normally. However once I shutdown or restart the computer, the drive is once again missing.

This just started happening, I believe since I installed the latest Intel USB 3 drivers. I've tried rolling back to the original driver from my motherboard's homepage, but that hasn't helped.

At startup, I can see in the device manager that the USB Mass Storage Device was unable to start (screenshot attached) but I have no idea why.

Your help is greatly appreciated! Happy Thanksgiving!




Attached Thumbnails
External USB3.0 drive is missing at startup-usb_screenshot.png  
My System SpecsSystem Spec
.
29 Nov 2013   #2
archer

Windows 7 ultimate x64
 
 

Hi, Welcome to Sevenforums.

I think this is an issue with Win 7. I also read a forum with this same issue.

Here is the link for your reference.
My System SpecsSystem Spec
30 Nov 2013   #3
racrwannbe

Windows 7 Home Premium 64bit
 
 

Thank you for your reply. Alas, the method listed in the other link didn't resolve my issue. I ran through the entire procedure just fine, and when I plug the external drive into either USB3 port, it works. But as soon as I restart the computer, the drive is still goes missing (same code 10 error), and I have to un-plug and re-plug into the USB3 port for it to reappear. Interesting enough, if I leave the drive plugged into a USB2 port, the computer remembers the drive after I restart.
My System SpecsSystem Spec
.

30 Nov 2013   #4
racrwannbe

Windows 7 Home Premium 64bit
 
 

I'm starting to think the problem is with the drive itself. I tried a different external drive in both USB 3 ports and the computer has no issue seeing that one on startup. I'll be checking the Seagate forums now. Thank you.
My System SpecsSystem Spec
30 Nov 2013   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Unfortunately, it can be a common problem:
The mysterious case of the dissapearing USB3 external drives ...
My System SpecsSystem Spec
30 Nov 2013   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by Golden View Post
Unfortunately, it can be a common problem:
The mysterious case of the dissapearing USB3 external drives ...
Did you ever resolve your case ??
My System SpecsSystem Spec
01 Dec 2013   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No Wolfgang,I never managed to solve it.
My System SpecsSystem Spec
01 Dec 2013   #8
archer

Windows 7 ultimate x64
 
 

Link given in my post above says that this issue is common with win 7 and 8.
My System SpecsSystem Spec
01 Dec 2013   #9
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by Golden View Post
No Wolfgang,I never managed to solve it.
That's too bad. The issue seems to be relatively common and mysterious.
My System SpecsSystem Spec
01 Dec 2013   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

This is where Microsoft has let us down very badly.....no native USB3.0 drivers on W7
. Something I have ranted about before.
My System SpecsSystem Spec
Reply

 External USB3.0 drive is missing at startup




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Installing a USB3 card for an external HDD
Helping a friend by email to set up an external USB harddrive for backup. He has installed a PCI card: "Installed the card (PCI-E WLX-898U(3+1) V1.0..." The HDD works when plugged into a USB2 port but does weird things when connected to the USB3 card. (Says no driver installed--update says...
Hardware & Devices
BSOD when connecting USB3 external hdd
BSOD when connecting USB3 external hdd, the BSOD reported nusb3xhc.sys as the cause with an IRQ issue. Tried downloading updated driver from Intel and installing....rebooted & connected USB3 hdd and it BSOD with the same error :-( BSOD file attached. If anyone could help that would be great!
BSOD Help and Support
HTPC doesn't see my external USB3 HDD
Finished my HTPC build today and plugged my external HDD in and it doesn't show in My Computer. I clicked on "show hidden" and it just shows my card reader. Specs: MB: MSI H87M-G43 CPU: Intel i3 Memory: 8GB Corsair Dominator PSU: Corsair RM550
Hardware & Devices
Previously functional USB3 external hard drive shows not initialized
Have a 1TB Iomega USB3 external hard drive that worked well on both a desktop and laptop Win7/64 system. Now it shows up as unidentified and not initialized using computer/manage/storage/disk management. Disk Management also gives the optiin to initialize it but I declined because I would like to...
Hardware & Devices
Saving a disk image to an external USB3 drive?
I have an external 500GB USB3 drive. I need to install USB3 drivers from my motherboard disk before Windows will see the drive. Will this drive work during a restore? Is it better to create a disk image and save it on an internal SATA HDD instead?
Backup and Restore
My external drive is missing when I try to remove or eject
Hi odd thing happening. I can attach my external hard drive without any problems and it works fine. When I try to safely remove using the small USB icon in the systems tray, there is nothing there - nothing at all.... Any ideas - perhaps I am missing a driver? Thanks
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:47.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App