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Windows 7: External and built in mouse on laptop not working

06 Dec 2013   #1
zightbaoe

Windows 7 Ultimate 64bit
 
 
External and built in mouse on laptop not working

So this has been going on for a while now. When I am at my mothers house I plug in the mouse to my laptop and it works for a while but then it makes the disconnect sound and the lights are still on on the mouse. Then it keeps on making disconnect and recconect sounds and sais cannot connect to device. I have reinstalled the drivers and mouse and everything no luck. The strangest part is that everywere else my mouse works just fine. The temperature is actually slightly warmer at the places I use it other then my mothers house so heat should be not a problem and it is on the same user using the same programs and on the same cooling pad. Any other questions please respond. Also I forgot after a while sometimes the mousepad on the laptop stops working a while after the external mouse stops working.


My System SpecsSystem Spec
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07 Dec 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome zightbaoe mate try these for starters


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < DO NOT run on a SSD
then these

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer

delete any rubbish they come up with.

You can also check the temps with Speccy and let us know what they are please
Speccy - Download

If you like you could reseat the memory sticks.

My System SpecsSystem Spec
07 Dec 2013   #3
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

So I understand, you can use the mouse fine anywhere but your mom's place and it is the same mouse and laptop? How do you hold the laptop at your mom's, different than other places? Have you tried a different mouse?
My System SpecsSystem Spec
.

07 Dec 2013   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

It would be very helpful if you could describe what is different in the system environment at you mom's house from everywhere else. For instance: what does she use for connecting to the internet? Cable modem, FIOS DSL modem, with or without router? Printers? Are they wireless? What does she have for PC components?

Yours is a very strange problem my friend. It sounds like something at your mom's house is connecting on your laptop and there may be a driver conflict. Impossible to see from here.
My System SpecsSystem Spec
07 Dec 2013   #5
zightbaoe

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
So I understand, you can use the mouse fine anywhere but your mom's place and it is the same mouse and laptop? How do you hold the laptop at your mom's, different than other places? Have you tried a different mouse?
I have not but I have tried the mouse that I use on my moms computer and it works fine (atleast for the 30 minutes I was testing it
My System SpecsSystem Spec
07 Dec 2013   #6
zightbaoe

Windows 7 Ultimate 64bit
 
 

Also there is almost no difference between the enviroment. Mabye a little more humid at my mothers house but nothing dramatic. Also the internet is much slower. I am not sure what type it is but I know my mother has clear wireless and then at other places generally I am using xfinity
My System SpecsSystem Spec
07 Dec 2013   #7
zightbaoe

Windows 7 Ultimate 64bit
 
 

Here are my temps
CPU
Intel Core i5 450M @ 2.40GHz 42 C
Arrandale 32nm Technology
RAM
4.00GB Dual-Channel DDR3 @ 532MHz (7-7-7-20)
Motherboard
SAMSUNG ELECTRONICS CO., LTD. Q430/Q530 (CPU 1) 45 C
Graphics
Generic PnP Monitor (1280x720@60Hz)
512MB NVIDIA GeForce 310M (Samsung) 45 C
My System SpecsSystem Spec
08 Dec 2013   #8
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Your temps look normal.
I can't venture a guess at what is happening based on the information you have given so far.
My System SpecsSystem Spec
08 Dec 2013   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Just a a thought is the mouse wired or wireless?? Am just wondering because the wireless ones normally work on a 2.4Ghz frequency and if you are working near say one of those cordless telephones, wifi modem , even a microwave nearby or anything that uses a wireless "connection" the mouse could be affected by those devices.

Having said that some cordless phones work on 5.8Ghz but it is more likely if this is the cause that the 2.4Ghz devices are responsible because of the sheer volume of frequency "traffic".
My System SpecsSystem Spec
08 Dec 2013   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Next time to mom's house don't use your wireless mouse in any fashion. No mouse or dongle or anything. Just use your built in laptop pad.
See if things work as they should. Hopefully this will isolate the problem.
I'm thinking that ICit2lol is on the right track. Their is a outside signal effecting your external mouse and therefor effecting the system.
My System SpecsSystem Spec
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 External and built in mouse on laptop not working




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