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Windows 7: My computer doesn't recognize any CD/DVDs

14 Dec 2013   #1
courtney33

windows 7 64
 
 
My computer doesn't recognize any CD/DVDs

Lately my laptop does not read any cds or dvds when loaded into it. I have searched the forums to try and fix it by myself but when I opened the CD/DVD ROM drives under device Manager it comes up as hp CDDVDW TS-L6334 and when I double click this is says:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Please help!!


My System SpecsSystem Spec
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14 Dec 2013   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hi courtney33. Welcome to the forum.

Please see the following from Microsoft:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Do the first fix first, and if it does not work then do #2 and so on.

If none of these work, let us know!
My System SpecsSystem Spec
14 Dec 2013   #3
courtney33

windows 7 64
 
 

Hi TVelben! It partially worked!! I can now read disks like installation software but not dvds/cds with photos on it! Any ideas about this??
My System SpecsSystem Spec
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14 Dec 2013   #4
courtney33

windows 7 64
 
 

ahh it works!! THANK YOU SO MUCH!
My System SpecsSystem Spec
14 Dec 2013   #5
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Glad to help!
My System SpecsSystem Spec
05 Oct 2014   #6
Baxter3

Win 7 - 64
 
 

I tried all the Microsoft recommended fixes through Step 5. What finally worked was to shutdown, actually physically unplug the CD/DVD drive, start, check Device Manager (now removed), shutdown, replug in the CD/DVD drive, start, check Device Mgr & Computer - there it was! CD/DVD works fine now.
My System SpecsSystem Spec
06 Oct 2014   #7
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

That's creative. Good job.
My System SpecsSystem Spec
31 May 2015   #8
estefania150

Windows 8
 
 
My computer doesnt recognize a DVD

HI ive tried both of the options to fix it but it still not recognizing the DVD.. what should I do?
My System SpecsSystem Spec
31 May 2015   #9
GokAy

Windows 7 Ultimate x64 SP1
 
 

There are 5 options in that link. Tried all?

Also Baxter3 has shown another option two posts up.
My System SpecsSystem Spec
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 My computer doesn't recognize any CD/DVDs




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