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Windows 7: Sleep problem on high speed RAMs

20 Dec 2013   #1
nokturrduk84

Windows 7 64-bit
 
 
Sleep problem on high speed RAMs

I've noticed this problem after my new RAM, which run on 2400mhz without any errors & problems.
In short, when I click on "sleep" button PC goes in sleep, but when I hit "turn on" button computer just keeps restarting & monitor keeps just black until after 2nd attempt there is a message:

"All settings were reset to default values.
The previous overclock settings have failed, system has been restored to it's default settings.
Press F1 to run settings
Press F2 to load default values and run setup."


I need to hit "del" button & go in bios to hit "f10" to save current settings, & after restart it brings me to the desktop normally.
If I decrease speed of those RAMs to 1600mhz, then this problem disappears, but I don't want to run my RAMs on a low speed, if I wanted so, then I would buy some 1600mhz RAMs instead of 2400mhz.
So, what's going on to that issue? Anyone got the same problem? Is there any fix?
I contacted to the RAM manufacturer & they said, they don't know why it happens & it is Windows issue, not RAM.

These are my PC specs:
----------------------------------
| CPU: i7 3770k | Mobo: MSI Z77A-G45 Gaming | GPU: Zotac GTX 560 | RAM: 16GB G.Skill Trident X 2400mhz | PSU: XFX PRO 1050w | STORAGE: SSD 120GB PQI + 2TB HDD | COOLER: Thermaltake: Water 2.0 | CASE: Cooler Master: HAF 912 Plus |

P.S. I'm not overclocking my CPU.


My System SpecsSystem Spec
.
21 Dec 2013   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hello nokturrduk84. Welcome to the forum.

You are not overclocking your CPU - true. But you are "overclocking" your RAM.

See here:
Sleep problem on high speed RAMs-capture.png

Your system board is design to run at 1066 and 1333MHz natively. Those * mean that the board can be "overclocked" to run faster RAM up to and including the speeds listed. But, you are not guaranteed that you can get those higher speeds, only that they are possible.

So why can't you run at 2400? Could be a few reasons:
  • You got bad RAM. Your RAM modules where supposed to be tested by the manufacturer and proven to run stable at speeds just over 2400MHz. But stuff happens and you can get defective RAM. You can run tests like Memtest86+ - Advanced Memory Diagnostic Tool to see if there is anything obviously wrong, but often it is just a case of the product not living up to it's advertised standard. It will run fine at the slower speed.
  • If your RAM is XMP rated, then you can have better results by going into your UEFI/BIOS settings and changing the RAM tuner to XMP. This will allow the motherboard to switch to the RAM's Rated speed automatically.
  • If you are manually changing the UEFI/BIOS settings then you may be setting something outside of the acceptable parameters. You need to try again.
Always a good idea when playing with overclocking anything to reset the BIOS defaults and try again. Sometimes just changing things one after another just leaves a tangled mess.


One small note: none of these problems have anything to do with Windows. This is purely a system issue.
If you contacted the RAM manufacturer and they really said "they don't know why it happens" then they were blowing you off. What they meant was "we are not going to do tech support and overclock your system for you".


My System SpecsSystem Spec
21 Dec 2013   #3
nokturrduk84

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Hello nokturrduk84. Welcome to the forum.

You are not overclocking your CPU - true. But you are "overclocking" your RAM.

See here:
Attachment 298254

Your system board is design to run at 1066 and 1333MHz natively. Those * mean that the board can be "overclocked" to run faster RAM up to and including the speeds listed. But, you are not guaranteed that you can get those higher speeds, only that they are possible.

So why can't you run at 2400? Could be a few reasons:
  • You got bad RAM. Your RAM modules where supposed to be tested by the manufacturer and proven to run stable at speeds just over 2400MHz. But stuff happens and you can get defective RAM. You can run tests like Memtest86+ - Advanced Memory Diagnostic Tool to see if there is anything obviously wrong, but often it is just a case of the product not living up to it's advertised standard. It will run fine at the slower speed.
  • If your RAM is XMP rated, then you can have better results by going into your UEFI/BIOS settings and changing the RAM tuner to XMP. This will allow the motherboard to switch to the RAM's Rated speed automatically.
  • If you are manually changing the UEFI/BIOS settings then you may be setting something outside of the acceptable parameters. You need to try again.
Always a good idea when playing with overclocking anything to reset the BIOS defaults and try again. Sometimes just changing things one after another just leaves a tangled mess.


One small note: none of these problems have anything to do with Windows. This is purely a system issue.
If you contacted the RAM manufacturer and they really said "they don't know why it happens" then they were blowing you off. What they meant was "we are not going to do tech support and overclock your system for you".
Hi,
Actually I wanted to say that they run on 2400mhz stable except sleep issue. I ran memtest and windows memory diagnostic tools & they say no error. Also I have 2 kits. I tested them separably & they both do the same. They can't be both defective.
I also should note in my first post, that I'm enabling XMP for them & they run on their recommended settings. I reseted bios & tried again, but the same happens.
Maybe I am missing something in my bios & I need to change something, but I don't know what... So if it happens only during sleep/hibernation it maybe be some power/voltage issue? I don't know. I'm not good in overclocking
Until I don't find solution, I won't use the sleep function.
My System SpecsSystem Spec
.

21 Dec 2013   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

XMP should handle all the normal setting changes required to run the modules at 2400.
You can, of course, go off these automatic settings and try manually overclocking. We have an Overclocking Forum here at SevenForums. You should post there to get those guys to take a look.

It is a possibility that the RAM is not compatible with the motherboard. Also possible there is a problem with the board.
And though unlikely, it is not impossible for more than one bad module in a batch.
2400MHz XMP RAM should run in a compatible motherboard on XMP settings without problems. If the PC will not sleep at 2400, but will at 1600, then that is a problem that has something to do with the RAM.
My System SpecsSystem Spec
21 Dec 2013   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Your cpu may or may not have problems with a ram speed of 2400.
To my knowledge doing a memory test only informs you how good the memory is not if the complete system will accept it at 2400 speed. Jumping from 1600 cpu memory speed to 2400 ram speed is huge. What that has to do with sleep I have no idea.

Your cpu.

Max Memory Size (dependent on memory type) 32 GB Memory Types DDR3-1333/1600 # of Memory Channels 2 Max Memory Bandwidth 25.6 GB/s ECC Memory Supported ‡
No
My System SpecsSystem Spec
21 Dec 2013   #6
nokturrduk84

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Your cpu may or may not have problems with a ram speed of 2400.
To my knowledge doing a memory test only informs you how good the memory is not if the complete system will accept it at 2400 speed. Jumping from 1600 cpu memory speed to 2400 ram speed is huge. What that has to do with sleep I have no idea.

Your cpu.

Max Memory Size (dependent on memory type) 32 GB Memory Types DDR3-1333/1600 # of Memory Channels 2 Max Memory Bandwidth 25.6 GB/s ECC Memory Supported ‡
No
From the manufacturer itself, we can clearly read: (This one is from newegg. I was just reading reviews about these RAMs):
My System SpecsSystem Spec
21 Dec 2013   #7
matts6887

Windows 7 ultimate 64-bit
 
 

Quote   Quote: Originally Posted by nokturrduk84 View Post
Quote   Quote: Originally Posted by TVeblen View Post
Hello nokturrduk84. Welcome to the forum.

You are not overclocking your CPU - true. But you are "overclocking" your RAM.

See here:
Attachment 298254

Your system board is design to run at 1066 and 1333MHz natively. Those * mean that the board can be "overclocked" to run faster RAM up to and including the speeds listed. But, you are not guaranteed that you can get those higher speeds, only that they are possible.

So why can't you run at 2400? Could be a few reasons:
  • You got bad RAM. Your RAM modules where supposed to be tested by the manufacturer and proven to run stable at speeds just over 2400MHz. But stuff happens and you can get defective RAM. You can run tests like Memtest86+ - Advanced Memory Diagnostic Tool to see if there is anything obviously wrong, but often it is just a case of the product not living up to it's advertised standard. It will run fine at the slower speed.
  • If your RAM is XMP rated, then you can have better results by going into your UEFI/BIOS settings and changing the RAM tuner to XMP. This will allow the motherboard to switch to the RAM's Rated speed automatically.
  • If you are manually changing the UEFI/BIOS settings then you may be setting something outside of the acceptable parameters. You need to try again.
Always a good idea when playing with overclocking anything to reset the BIOS defaults and try again. Sometimes just changing things one after another just leaves a tangled mess.


One small note: none of these problems have anything to do with Windows. This is purely a system issue.
If you contacted the RAM manufacturer and they really said "they don't know why it happens" then they were blowing you off. What they meant was "we are not going to do tech support and overclock your system for you".
Hi,
Actually I wanted to say that they run on 2400mhz stable except sleep issue. I ran memtest and windows memory diagnostic tools & they say no error. Also I have 2 kits. I tested them separably & they both do the same. They can't be both defective.
I also should note in my first post, that I'm enabling XMP for them & they run on their recommended settings. I reseted bios & tried again, but the same happens.
Maybe I am missing something in my bios & I need to change something, but I don't know what... So if it happens only during sleep/hibernation it maybe be some power/voltage issue? I don't know. I'm not good in overclocking
Until I don't find solution, I won't use the sleep function.
It is in fact very possible it could be a voltage issue where your psu is not supplying enough juice to the ram slots on the motherboard. And like one of the others mentioned as well; it could very well be a issue with the motherboard itself such as the controllers/hardware that control the flow of what ram gets allocated to what resource(s) etc.
My System SpecsSystem Spec
21 Dec 2013   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

nokturrduk84 I understand that G-Skill says that but what does Intel say?
It's a trial and error and will very form cpu to cpu, motherboard to motherboard.

What Windows 7 are you using?
As of now I don't understand why every thing else is happy at 2400 except Sleep.

From post #1

Quote:
"All settings were reset to default values.
The previous overclock settings have failed, system has been restored to it's default settings.
Press F1 to run settings
Press F2 to load default values and run setup.
Do you have a problem running your ram at a slower speed?

Quote:
If I decrease speed of those RAMs to 1600mhz, then this problem disappears, but I don't want to run my RAMs on a low speed, if I wanted so, then I would buy some 1600mhz RAMs instead of 2400mhz.
Seem like lower speeds work just fine.
You can work your ram speed up in small amount until the system complains then drop back a little from that.
Just because you want 2400 doesn't mean the system will allow it to happen.
My System SpecsSystem Spec
22 Dec 2013   #9
nokturrduk84

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
nokturrduk84 I understand that G-Skill says that but what does Intel say?
It's a trial and error and will very form cpu to cpu, motherboard to motherboard.

What Windows 7 are you using?
As of now I don't understand why every thing else is happy at 2400 except Sleep.

From post #1

Quote:
"All settings were reset to default values.
The previous overclock settings have failed, system has been restored to it's default settings.
Press F1 to run settings
Press F2 to load default values and run setup.
Do you have a problem running your ram at a slower speed?

Quote:
If I decrease speed of those RAMs to 1600mhz, then this problem disappears, but I don't want to run my RAMs on a low speed, if I wanted so, then I would buy some 1600mhz RAMs instead of 2400mhz.
Seem like lower speeds work just fine.
You can work your ram speed up in small amount until the system complains then drop back a little from that.
Just because you want 2400 doesn't mean the system will allow it to happen.
Windows 7 64-bit ulltimate. Yep, that's very strange, why everything else is happy except sleep, I don't understand either. I will try to get in contact to intel now. Let's see what they say.
My System SpecsSystem Spec
22 Dec 2013   #10
sygnus21

Windows 10 Pro
 
 

First off sleep issues are usually not associated with RAM issues, yeah anything is possible, but highly unlikely, but...

As for the Speed of the RAM, it does depend RAM, CPU, & MB. I for example have 32gig of Corsair's Dominator Platinum's which runs at 1866 natively, but I've also got both a processor (i7-4770K) and MB (z87 chipset) to support this configuration. And yes, the modules are set to XMP mode, (for now).

Anyway I kind of hate the word "overclock" when it comes to high end RAM modules because the old specs says anything above 1066MHz is overclocked, whereas as today's RAM modules are far surpassing that spec. So to me, they need to get rid of the "overclock" designation for modules natively running above the stated 1066MHz mark.

That said, having just built a new system (see specs) I too am having sleep issues with 32gig of RAM running at 1866MHz on Windows 8.1 so I'll look into the high megahertz angle, but I'm 99.99 percent sure it's either hardware (other than RAM), or a driver issue.

Lastly, I've seen the sort of behavior the OP describes where a machine sometimes restarts when overclocked, so in the OP's case, being that his CPU (and mine) doesn't "officially" support 2400MHz RAM, the system may be by definition overclocked, and thus some boards will go through a kind of "check" process by booting a few times to insure the OC is stable. I've read about this issue a few times at the Gigabyte forums, and experienced it myself. Why????

My two cents.
My System SpecsSystem Spec
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