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Windows 7: Problem with USB ports working

21 Dec 2013   #1
Spfspark

Connecticut
 
 
Problem with USB ports working

I am new to this site so I may not ask the right questions. Basically I have a Compaq Presario CQ62 Laptop. I've had it for probably 4-5 years. I have put various softwares on it. At some point, I don't know when, all 3 USB ports started screwing up. The two on the left side don't work. The one on the right side (I have a wireless mouse transmitter plugged into it) is not working right. I cannot do any drop down menus. I can't scroll down at all. If I unplug it, and use the board on the laptop, it works fine...after I unplug the transmitter.

If anyone can help me with this I would be greatly appreciative. It's getting very frustrating. I was going to just do a system restore, but my son suggested I try here first.

Thanx,

Ken


My System SpecsSystem Spec
.
22 Dec 2013   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums Ken. I'm no hardware expert, but let me suggest something simple that often works with USB, touchpad, and other issues.

Remove the AC power if plugged in. Remove the battery. After removing both, hold down the power button for 10-15 seconds. Now, just let the laptop sit like that for approx. 1/2 hour. Plug the laptop back in and test the USB ports again. I know it sounds implausible, but it can certainly work. A Guy
My System SpecsSystem Spec
23 Dec 2013   #3
rameez001

Windows 7 Ultimate x64
 
 

When I'll try to connect some USB devices to my USB ports under Windows 7 enterprise, the error
message below will appear:
One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize
it.
The device manager shows me an Unknown Device and it's recommended to "try reconnection the
device"
My System SpecsSystem Spec
.

23 Dec 2013   #4
rameez001

Windows 7 Ultimate x64
 
 

When I'll try to connect some USB devices to my USB ports under Windows 7 Ultimate 64 bit, the error
message below will appear:
One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize
it.
The device manager shows me an Unknown Device and it's recommended to "try reconnection the
device".
If anyone can help me with this I would be greatly appreciative. It's getting very frustrating.

Thanx,

Rameez
My System SpecsSystem Spec
Reply

 Problem with USB ports working




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