Problem with USB ports working


  1. Spfspark
    Posts : 1
    Connecticut
       New #1

    Problem with USB ports working


    I am new to this site so I may not ask the right questions. Basically I have a Compaq Presario CQ62 Laptop. I've had it for probably 4-5 years. I have put various softwares on it. At some point, I don't know when, all 3 USB ports started screwing up. The two on the left side don't work. The one on the right side (I have a wireless mouse transmitter plugged into it) is not working right. I cannot do any drop down menus. I can't scroll down at all. If I unplug it, and use the board on the laptop, it works fine...after I unplug the transmitter.

    If anyone can help me with this I would be greatly appreciative. It's getting very frustrating. I was going to just do a system restore, but my son suggested I try here first.

    Thanx,

    Ken
      My Computer
    Quote Quote

  3. A Guy
    Posts : 53,365
    Windows 10 Home x64
       New #2

    Welcome to Seven Forums Ken. I'm no hardware expert, but let me suggest something simple that often works with USB, touchpad, and other issues.

    Remove the AC power if plugged in. Remove the battery. After removing both, hold down the power button for 10-15 seconds. Now, just let the laptop sit like that for approx. 1/2 hour. Plug the laptop back in and test the USB ports again. I know it sounds implausible, but it can certainly work. A Guy
      My Computer
    Quote Quote

  4. rameez001
    Posts : 3
    Windows 7 Ultimate x64
       New #3

    When I'll try to connect some USB devices to my USB ports under Windows 7 enterprise, the error
    message below will appear:
    One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize
    it.
    The device manager shows me an Unknown Device and it's recommended to "try reconnection the
    device"
      My Computer
    Quote Quote

  6. rameez001
    Posts : 3
    Windows 7 Ultimate x64
       New #4

    When I'll try to connect some USB devices to my USB ports under Windows 7 Ultimate 64 bit, the error
    message below will appear:
    One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize
    it.
    The device manager shows me an Unknown Device and it's recommended to "try reconnection the
    device".
    If anyone can help me with this I would be greatly appreciative. It's getting very frustrating.

    Thanx,

    Rameez
      My Computer
    Quote Quote

 

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