New Monoprice keyboard disconnecting after a few minutes


  1. Posts : 2
    Windows 7 Home Premium x64
       #1

    New Monoprice keyboard disconnecting after a few minutes


    I recently received this Monoprice Gaming Keyboard and am running into a serious issue. The keyboard itself works fine, very satisfying to use, but a few minutes after I plug it in (via USB) it simply "turns off." The NumLock light shuts off and the keyboard no longer functions with the computer, despite the fact that nothing has been unplugged. It won't reconnect unless I physically un-plug and re-plug in the USB cord. After that it takes a few moments (up to a couple minutes) to reconnect and become usable again, but only until it quits on me once more.

    This keyboard is brand new, right out of the box, and the instructions given are as follows (and I quote):

    1. Plug your keyboard into the USB ports of your computer.
    2. Windows will automatically install all the necessary driver for the keyboard.

    (And by the way, I made no mistakes in typing those instructions, it's written just like that.)

    So clearly I'm frustrated that this doesn't work as intended, especially when its basically advertised as "plug-and-play" not to mention there is a large sticker on the box that states it's compatible with Windows 7.

    I've tried a couple things here, including making sure the computer cannot shut off the USB device to conserve power, as well as updating Windows and all the drivers for both the keyboard and my motherboard. I basically did everything found in this thread but to no avail.

    Any and all help is appreciated, thank you very much in advance,
    - PinSeventy
      My Computer


  2. Posts : 2
    Windows 7 Home Premium x64
    Thread Starter
       #2

    Problem with the Keyboard


    Someone at CNET suggested I try out the keyboard on another Windows 7 machine, and sure enough, the problem persisted there. This thread is closed.
      My Computer


  3. Posts : 10,485
    W7 Pro SP1 64bit
       #3

    Welcome to the Seven Forums.

    Glad that you got it sorted.

    Sorry that we did not get to you sooner.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:18.
Find Us