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Windows 7: HP Webcam not working well with W7

11 Jan 2014   #11
pappi

 

Hi Slarty, thanks for the Speccy tutorial link. Hmmm.....speaking of Toooo much information. It will take me sometime to read the whole publication. I had no idea this unit is so loaded. I still do not know though what software and drivers I had installed that my not be pertinent to this unit's specs.


My System SpecsSystem Spec
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13 Jan 2014   #12
pappi

 

I have realized I installed more Media Smart drivers/software from HP support site than I need or care for. So I uninstalled a few(all more than a gig size)...and lo and behold the Media Smart Live TV and Internet TV programs started to work like there was never a problem. And they are awesome features.

I am not sure whether or not the uninstallation had a cause-and-effect relevance.

Now, the only thing I still have to figure out is my SY-BT Headphone. Now W7 refuses to recognize it(it did once but could not find driver. So I deleted it). Apparently, W7's Add Device wizard recognizes and displays some new hardware only once.
My System SpecsSystem Spec
13 Jan 2014   #13
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ain't technology wonderful! Sorry I was amiss on helping.

Glad you sorted out the Media Smart drivers.

If you post the model of the headphones, members can be of more help.

Is this a BT pairing issue?

If it's the driver, the model is important.
My System SpecsSystem Spec
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14 Jan 2014   #14
pappi

 

The first time I tried to add the headphone, it was recognized correctly as SY-BT Headphone; it paired easily but W7 could not find/install driver. So, the device's icon was displayed in Bluetooth devices list with yellow warning(needs troubleshooting). Troubleshooting found the problem: no driver installed... but was unable to fix.

Someone from Microsoft Forum suggested an "easy" fix which necessitated deleting the device from the display, reboot and add again. Unfortunately, W7 Add New Hardware wizard does adding of some devices(not all) only once.

So now I have two problems : (1) No recognition of device (2) no driver(in the event I somehow find a way to have it recognized.

I will try to use Add wizard configured with either Vista or XP.
My System SpecsSystem Spec
14 Jan 2014   #15
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'm a bit sleepy right now, but it sounds as though you removed the BT driver.

Not sure what you mean by "I will try to use Add wizard configured with either Vista or XP." but if that's some kind application that finds and adds drivers for you - stay away from those utilities.

I'd like to make ceertain this is the correct driver for your machine and that the driver is in fact absent before installing it.

If you could download it in preparation, that would be great.
Please do NOT install it though. I'm too tired right now to ask the correct questions.
It would be better if a member (it doesn't have to be me) assited you with verifiying the device and driver

Look in Device manager to see if there is a Bluetooth device present and if it is functioning.
It might in located in Other devices or Bluetooth
BCM20702 Bluetooth or 20702 Bluetooth

I'm subscribed to this post so I'm notified of new posts (don't always get to it right away though)


You can download the Softpaq here (download begins when you click the link)
ftp://ftp.hp.com/pub/softpaq/sp61501-62000/sp61617.exe

Release notes: (online HTML)

Code:
TITLE: Broadcom Bluetooth 4.0 Software and Driver 
VERSION: 6.5 REV: M DESCRIPTION: See online HTML link above PURPOSE: Routine SoftPaq NUMBER: sp61617
SoftPaq MD5: 614b6df0e1313c7691a31d71b0f292e3
SUPERSEDES: sp61616 EFFECTIVE DATE: April 19, 2013 CATEGORY: Driver - Network SSM SUPPORTED: YES PRODUCT TYPE(S): Notebooks
HARDWARE PRODUCT MODEL(S): See online HTML link above
My System SpecsSystem Spec
14 Jan 2014   #16
pappi

 

In Device Manager, there are two entries under Bluetooth Radios (1) HP Integrated Bluetooth Module (2)Microsoft Bluetooth Enumerator. Both of these are described as working properly with drivers dated 6/21/2006.

Under Network Adapters there are two Bluetooth related entries1)Bluetooth Device(Personal Area Network) (2)Bluetooth Device(RFCOMM Protocol TDI). These two items are described as working properly with drivers dated 6/21/2006.

I tried to update these drivers through Automatic Search, but Windows explorer claims the "best driver is already installed ". I uninstalled each one of them and the same drivers were installed automatically on reboot.

Incidentally, these are the same Bluetooth related entries in Device Manager in Vista. I remember with Vista, I installed from HP site a driver that has something to do with Broadcom...but I cannot find it in W7 drivers/software list in HP site.
My System SpecsSystem Spec
14 Jan 2014   #17
pappi

 

Add Wizard is the program that installs driver when a new device is plugged in. It asks whether or not you have a disc. Without disc, it installs what W7 finds.

I think W7 add wizard is finicky while earlier OS was not(meaning it just installed everything, repeatedly on demand)
My System SpecsSystem Spec
14 Jan 2014   #18
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks,

Bluetooth can be finicky and it can cause issues on Win7.

Yeah, HP doesn't seem to helpful on some drivers (finding AMD USB chipset, Bluetooth and Wireless drivers on my dv6 casued me headaches for a while)

I tend to search the main HP support site (not my dv6 page) for some things. Even that is a headache. So I might search HP's ftp site. That's where I found my BT driver (turns out to be the same driver for your machine)

Let me chew on this new information - I forgot some things last night (this morning?)

Bill

Quote   Quote: Originally Posted by pappi View Post
In Device Manager, there are two entries under Bluetooth Radios (1) HP Integrated Bluetooth Module (2)Microsoft Bluetooth Enumerator. Both of these are described as working properly with drivers dated 6/21/2006.

Under Network Adapters there are two Bluetooth related entries1)Bluetooth Device(Personal Area Network) (2)Bluetooth Device(RFCOMM Protocol TDI). These two items are described as working properly with drivers dated 6/21/2006.

I tried to update these drivers through Automatic Search, but Windows explorer claims the "best driver is already installed ". I uninstalled each one of them and the same drivers were installed automatically on reboot.

Incidentally, these are the same Bluetooth related entries in Device Manager in Vista. I remember with Vista, I installed from HP site a driver that has something to do with Broadcom...but I cannot find it in W7 drivers/software list in HP site.
My System SpecsSystem Spec
14 Jan 2014   #19
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I've asked for some help on BT

It might well be the driver, so could you post screen shots of your Device Manger showing the BT entries you mentioned?

Please see Screenshots and Files - Upload and Post in Seven Forums for the preferred method of posting files and images on Sevenforums.

That will help determine if it is the driver of something else.

Thanks

edit: I uninstalled my BT because I don't have any BT devices - so why use resources on my machine.
You do have BT devices, so you need the drivers on your machine.

When you post the screen shot of your Dev Mgr, please expand the BT entries. You'll see an expanded Other Devices in my screen shot below (that's where my BT [BCM20702A0] is displayed since I intentionally uninstalled it)


Attached Images
HP Webcam not working well with W7-dm.png 
My System SpecsSystem Spec
14 Jan 2014   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Win7 is different from XP and Vista.
It took me about two months to get used to the differences after using Vista.

Try steps 1, 2, and 3 of this tutorial: Device Installation Settings

Then run Windows Update (WU), check for updates.

See if WU provides any BT drivers offered - tick them and install.

If there are no WU updates offered for BT, please post the screen shot requestd in Post# 19

Thanks

Quote   Quote: Originally Posted by pappi View Post
Add Wizard is the program that installs driver when a new device is plugged in. It asks whether or not you have a disc. Without disc, it installs what W7 finds.

I think W7 add wizard is finicky while earlier OS was not(meaning it just installed everything, repeatedly on demand)
My System SpecsSystem Spec
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 HP Webcam not working well with W7




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