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Windows 7: Keyboard for some reason doesn't work in rear ports.


10 Jan 2014   #1

Windows 7 Professional 64 Bit
 
 
Keyboard and Mouse Disconnecting

My microsoft 600 usb mouse and keyboard suddenly do not work properly anymore. Whenever I plug them into the rear ports they disconnect and freeze(computer remains running). It sometimes requires a reboot for it to work again. This is really weird and frustrating as I can run my other devices out of the back perfectly like my mic and usb drive.

Changes since problems started developing
-Large Amount of Windows Update
-Cleaned computer with compressed air. Allowed it to dry just in case of condensation.
-Installed new secondary hard drive
-Installed new Nvidia graphics card
-Updated Utorrent and installed conduit by accident. Deleted it.
-Removed 4 files with malwarebytes. Most likely false positives with safe torrents I downloaded.

Things I tried
-Different usb ports in the back
-Updating Drivers
-Disabling and enabling keyboard and mouse settings
-Disabling usb sleep thing in power control
-sfc scannow in command prompt came back without errors
-Disabling HID drivers in device manager

Errors
Event 3012
The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
Event 3011
Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

My System SpecsSystem Spec
.

10 Jan 2014   #2

Windows 7 ultimate 64-bit
 
 

try and do a system restore to before any of these problems occurred. Start, programs, accessories, system tools, system restore; then pick a date and time at which you know the system was working fine with the rear ports. IF that doesnt work; then you might try and see if there are any updated drivers for your usb hub controller(s).
My System SpecsSystem Spec
10 Jan 2014   #3

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by matts6887 View Post
try and do a system restore to before any of these problems occurred. Start, programs, accessories, system tools, system restore; then pick a date and time at which you know the system was working fine with the rear ports. IF that doesnt work; then you might try and see if there are any updated drivers for your usb hub controller(s).
All my usb hubs appear to be up to date. My system restores are all gone for some reason.
My System SpecsSystem Spec
.


10 Jan 2014   #4

Windows 7 ultimate 64-bit
 
 

Well; at this point i would try opening up the case(assuming you are ok with doing this yourself) and checking to make sure the cables, etc are still all pushed in fully and connected fully.
My System SpecsSystem Spec
10 Jan 2014   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Quote   Quote: Originally Posted by matts6887 View Post
Well; at this point i would try opening up the case(assuming you are ok with doing this yourself) and checking to make sure the cables, etc are still all pushed in fully and connected fully.
Which cables?
My System SpecsSystem Spec
10 Jan 2014   #6

Windows 7 Professional 64 Bit
 
 

I believe it is not the cable connection as I can run benchmarks and other intensive programs. It is exclusively a keyboard and mouse problem. Could it be my new hard drive I installed in my Marvell 6gbps sata slot. The rest of my drives run of the intel controller. The new hard drive also shows up as a removable drive. Also do you recognize any of the errors I posted.

As I am writing this I am watching a movie of a usb drive in the back ports.
My System SpecsSystem Spec
11 Jan 2014   #7

Windows 7 Professional 64 Bit
 
 

I think I found a solution. I put the command lodctr /R into the prompt and it rebuilt the registry counter settings and I have no errors so far. Lets hope this works.
My System SpecsSystem Spec
Reply

 Keyboard for some reason doesn't work in rear ports.




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