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Windows 7: USB Keyboard and mouse stop working at the same time at random times


13 Jan 2014   #1

Windows 7 Pro SP1 64-bit English
 
 
USB Keyboard and mouse stop working at the same time at random times

My USB keyboard and USB mouse stop working at the same time at random times.

The only working workaround for now is to plug them to another free USB ports.
Checked event logs ...

Attached is the export from Event log UserPnp events are the only that appear during this issue.
(zipped file)



Attached Files
File Type: zip UserPnp.zip (52.4 KB, 0 views)
My System SpecsSystem Spec
.

13 Jan 2014   #2

Windows 7 ultimate x64
 
 

Hi sekac, Welcome to Seven forums.

Try to update the drivers of the keyboard and mouse. Plug in different keyboard and mouse and check if the issue still persist. And when you say they hang, does the PC hangs as well?

To be on safer side. Run a memtest. Here's how. RAM - Test with Memtest86+
My System SpecsSystem Spec
13 Jan 2014   #3

Windows 7 Pro SP1 64-bit English
 
 

Drivers --> ok will try to update ...
PC does not hang up just the keyboard and mouse stop functioning ... after repluging I work normally further.
Memtest ... Rgr that will come back after finished with this 2 thingies ... any other suggestions I will try
My System SpecsSystem Spec
.


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 USB Keyboard and mouse stop working at the same time at random times




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