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Windows 7: Apparent hardware failure on HP s5-1114 desktop


15 Jan 2014   #1
Microsoft MVP

 
Apparent hardware failure on HP s5-1114 desktop

Roommate's dad's HP Slimline HP s5-1114 desktop, originally tested by onboard diagnostics showing HD SMART imminent fail Error code 303.

PC will not now power up at all. Only sign of life is LED on Power Supply. Unplugged to release residual power and now will not even show LED on power supply.

Does this def point to power supply? Any way to test it without another? I'll take it to Geek Squad in the morning to plug into their universal to see. Would like to avoid that if possible.

Could a SMART imminent failure error by HP Diagnostics be a false positive somehow affected by failing supply? HD is detected in BIOS so not sure why it wouldn't boot unless boot sector was failing first.

Thanks.


My System SpecsSystem Spec
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15 Jan 2014   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You can do a minor test of the SPU yourself Greg, it's not hard. http://www.sevenforums.com/vip/25769...ml#post2130086

This will only determine if the PSU will power up, not how it runs under load though. I don't think a bad power would cause a SMART warning though. Can you attach the drive to another PC to run a chkdsk /f /r on it?
My System SpecsSystem Spec
15 Jan 2014   #3
Microsoft MVP

 

Thanks Gary. WIll do those steps next.

Following these HP steps for Troubleshooting Power Supply Issues | HP® Support I am able to get the LED to light after resetting the 115/220 v switch. But it still won't start.

Edit: LED now won't light after replugging. Dead PSU for sure?

Continuiing with the HP steps, I unplugged power plugs from mobo, OD and HD. LED still will not light so it says this means it is bad and to replace it. Should I trust this?

Where would you look to get the fastest PSU replacement? Should I search online in case Best Buy or elsewhere doesn't have it?
My System SpecsSystem Spec
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15 Jan 2014   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

It's sure sounds like a bad PSU. The only way to know is to pull the main 20.24 pin connector and jump the green with a black wire. You're right, the fans should be running though. I hate to see someone go to Geek Squad.
My System SpecsSystem Spec
15 Jan 2014   #5
Microsoft MVP

 

I only go there to use their universal PSU to see if it powers up and starts, then see what they want for a PSU, then go home and order online. Here's what I'm finding:
Amazon.com: HP 633195-001 Power Supply - 220W: Electronics
Genuine Bestec FH ZD221MGR 220W HP 633195 001 PC Replacement Power Supply Unit | eBay

There is no power to the PSU since LED will not light. Would jumpering it cause it to start working?
My System SpecsSystem Spec
16 Jan 2014   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Sorry, I had a sleep period, lol.

I would get this one. Amazon.com: Genuine / Original HP 220W Power Supply Model Number FH-ZD221MGR Part Number 633195-001: Electronics Better service if needed, and eBay parts may not be as advertised.

The jumper would power it up if it's "good" but still doesn't test how it works under load. With the LED dark, I suspect the PSU is bad though.

Try the Geeks if it's a free test.
My System SpecsSystem Spec
16 Jan 2014   #7
Microsoft MVP

 

OK, Geek Squat PSU test confirms PSU dead. They plug into their PSU which gets fans and mobo LED but no signal to monitor, try to tell me mobo is bad. I ask them to change monitor and we get BIOS post and then nothing, same as original complaint. TO confirm previous HD SMART test imminent failure code given during HP onboard diagnostics they plugged HD into tester which shows it is read.

I want to now run Hitachi Drive Fitness test on HDD but have no other desktop here and no adapter cable. So will wait to see if owner wants to replace PSU and then later if necessary replace HD with small inexpensive SATA since owners only use 20gb of the 1tb one in there now.

Will suggest the Amazon PSU now.

Thanks!
My System SpecsSystem Spec
16 Jan 2014   #8
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

At least we know the PSU is dead but, if I understand, there is still no output to a monitor? If so an inexpensive add-in GPU might be used. I've done that in the past using the PCIe slot.
My System SpecsSystem Spec
16 Jan 2014   #9
Microsoft MVP

 

The monitor was only a temporary issue solved by Geek Squad agent trying another monitor. We then saw the same thing as existed before: BIOS posts, then nothing. However now there's also the dead PSU.

Before PSU died running HP onboard Diagnostics from boot says SMART failure Error code 303, but HD is detected in BIOS and now after testing by Geek Squad we know it can read.

However I ordered both a PSU and 160gb HD from Amazon to get Prime shipping and returnability for the HD if Hitachi Drive Fitness bootable test passes so I can wipe it and reinstall.

Any other theories about why HD wouldn't boot but yet it still reads? A friends suggests infection solved by wiping but I've not seen that. SMART tests can be wrong but then it still doesn't boot. Guess I'll have to wait til PSU arrives to test it since I only have laptops here at Florida home now.
My System SpecsSystem Spec
17 Jan 2014   #10
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I'm not sure about the HDD, but I have read that the SMART tests isn't always conclusive. The makers' tests are better I think, or even chkdsk. Crystal Disk Info may be more help too.

It could have a damaged sector 0, I think that's where the boot sector resides, and the drive can be read but not capable of booting.
My System SpecsSystem Spec
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 Apparent hardware failure on HP s5-1114 desktop




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