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Windows 7: External HDD not detected in Bios and cannot access in W7


18 Jan 2014   #1

 
External HDD not detected in Bios and cannot access in W7

This morning I checked my backup disk, aa external Seagate 2 tb ST2000DM001, used for backups and was not able to access it. I did notice that Windows tried to install drivers to some kind of device and the installatrion was unsuccesful. Of course MS does not tell us what kind of devi\ce but I am assuming that it is the Seagate external drive. What have I done so far?
1. Tested the USB connetion. OK
2. Downloaded Device Doctor from Seagate and did a scan. Drive in question not found.
3.The bios does not detect the drive in question.
4. Belarc Advisor lists it, not as a DRIVE but something connected to a USB port.
5. I do not have the installation CD. Can't be sure I ever had one.
6. Restore to a date when it was working. No help.
I need help to steer me in the right direction.
Bill

My System SpecsSystem Spec
.

18 Jan 2014   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

If the BIOS does not see the drive, then it is not a driver problem. It is most likely a hardware problem. Double check on another PC, but it is not unlikely that your disk went belly up - or that the USB cable is shot.
My System SpecsSystem Spec
18 Jan 2014   #3

 

It was the cable. Fixed.
Thanks,
Bill
My System SpecsSystem Spec
.


18 Jan 2014   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

That was simple. Glad you are up and running again.
My System SpecsSystem Spec
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 External HDD not detected in Bios and cannot access in W7




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