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Windows 7: Mouse and keyboard stops working


23 Jan 2014   #1

Windows 7 ultimate x64
 
 
Mouse and keyboard stops working

I was upgrading my avast free antivirus to pro antivirus then it asked for a restart when i restarted it the mouse and keyboard stops working. please help!!

My System SpecsSystem Spec
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24 Jan 2014   #2

Windows 7 Ultimate x64, & Mac OS X 10.9.2
 
 

do a system restore to the day before the upgrade. this should let you regain control. make a new restore point after doing so and then try the upgrade again.
My System SpecsSystem Spec
24 Jan 2014   #3

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

I always completely uninstall avast! before installing any upgrade to the program.

I am reluctant to trust the thoroughness of the cleaning done by any software in an upgrade.
My System SpecsSystem Spec
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30 Jan 2014   #4

Windows 7 ultimate x64
 
 

But i can,t access my system recovery also so how i can restore my system. please give some more suggestions!!
My System SpecsSystem Spec
30 Jan 2014   #5

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

A better description of what is going on would be very useful. The more information we have to work with, the better help we can give.

Does the keyboard work before Windows starts up? (can you get into the BIOS settings?)

Does Windows load? Do you get to the Desktop? (if no, then where does it stop loading?)
My System SpecsSystem Spec
30 Jan 2014   #6

Windows 7 ultimate x64
 
 

The keyboard works at startup but when windows and desktop loads my mouse and keyboard stops working.
My System SpecsSystem Spec
30 Jan 2014   #7

Windows 7 ultimate x64
 
 

The keyboard works at startup and i also able to get into my bios setting but when windows and desktop loads my mouse and keyboard stops working.
My System SpecsSystem Spec
30 Jan 2014   #8

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

OK try this:

Start or restart the computer.
As soon as you see that first screen, and before Windows starts to load, press the F8 key repeatedly
This will bring up the Advanced Boot Options
Use the arrow key to select "Last Known Good Configuration" > and press ENTER.

Tell me if that clears it up.
My System SpecsSystem Spec
30 Jan 2014   #9

Windows 7 ultimate x64
 
 

No that options also doesn,t work the same problem occurs after startup.
My System SpecsSystem Spec
31 Jan 2014   #10

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

OK, try this then:

Do the same F8 procedure to get to the Advanced Boot Options again > only this time choose Safe Mode and press ENTER.

Let the system start up in Safe Mode > When it reaches the desktop then do this:
  • Start > Control Panel > Programs
  • then uninstall Avast
  • When it's finished then restart
Notes:
These solutions are suggested based on your statement that you installed Avast and then the problems started: cause and effect. If you only think it was Avast then we could be chasing a red herring.


If you can't get the mouse or keyboard to work in Safe Mode then there may be a larger problem going on.
My System SpecsSystem Spec
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 Mouse and keyboard stops working




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