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Windows 7: USB keyboard & mouse not responding


24 Jan 2014   #1

Windows 7 Professional 64 bit
 
 
USB keyboard & mouse not responding

Good afternoon. Here's the situation, my wife owns a Dell Studio desktop. Last week the usb keyboard and mouse are not responding. I tried the following: shutdown the computer; unplug and plug the usb mouse and keyboard; and tried other usb ports. None of these trials work. If anyone has experienced this issue and solved it, please share.



Thanks,

Ken


My System SpecsSystem Spec
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24 Jan 2014   #2

Windows 7 ultimate 64-bit
 
 

What kind of keyboard and mouse is it? Is it a factory dell wired keyboard/mouse or a aftermarket wireless keyboard/mouse?? If its aftermarket; is it logitech? if its logitech. you probably will have to try and use a spare wired keyboard/mouse if its wired and go to the logitech site and find the software and or driver(s) for it.
My System SpecsSystem Spec
25 Jan 2014   #3

Windows 7 Professional 64 bit
 
 

The usb mouse and keyboard are Dell products.
My System SpecsSystem Spec
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 USB keyboard & mouse not responding




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