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Windows 7: "USB Device Not Recognized" but the device is working fine.


27 Jan 2014   #1

Windows 7 Home Premium 64-Bit
 
 
"USB Device Not Recognized" but the device is working fine.

This has become a great annoyance to me.

Whenever I have my keyboard and mouse plugged into my computer (the mouse uses a USB port on the KB (it's a G-15)) I keep getting messages of "USB Device Not Recognized", however, the mouse and keyboard work perfectly fine. It's not really a problem, it's not restricting me, but it is extremely annoying.

Any solution to this problem?

Note: I recently re-installed Windows (literally about an hour ago), it did not do this beforehand.
Note 2: I have tried to restart the computer.

My System SpecsSystem Spec
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28 Jan 2014   #2

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

A search turned up some easy things.

Does this happen coming out of sleep or hibernate?
Does this happen in another USB port
I think you said you rebooted - no change. If you haven't rebooted, give that a go.

Last one: right click on the device in Device Manager and select "Scan for update". Could be the USB, mouse or kb - scan all asscociated devices

That's all I have,

Bill
My System SpecsSystem Spec
28 Jan 2014   #3

Windows 7 Home Premium 64-Bit
 
 

1. I have not put the computer into sleep or hibernate, so that's not relevant.

2. It happens regardless of the USB port, but only with the keyboard, it seems. (Will confirm this)

3. Yes, I've rebooted.

4. I'll try that.

I have managed to sort-of circumvent the problem by setting the icon to "Hide Icon and Messages" and muting the "System Sounds".

Oh, and just to add something, I've tried it using a different account (there are 2 on the computer) and I still have the problem.
My System SpecsSystem Spec
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28 Jan 2014   #4

Windows 7 Home Premium 64-Bit
 
 

UPDATE:

Tried without the keyboard, I don't get the messages, but I do get the system sound of something being plugged in / unplugged constantly.
My System SpecsSystem Spec
28 Jan 2014   #5

windows 7 home 64bit
 
 

Hi there ... Since you have recently Installed Windows and this problem has just occurred .. It is more than likely to be a Driver problem .. We need to find out what Model your Motherboard is .. So do the following >> Start type in start in the search box write in CMD right click on it and Run as Adim when the prompt open type the following ... wmic baseboard get product,Manufacturer,version .. Please post back the result ..
My System SpecsSystem Spec
28 Jan 2014   #6

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Great feedback, thanks

Is this it: Support + Downloads: G15 Gaming Keyboard - Logitech
Logitech G-15 would have helped, but a Google of G-15 turned up early in the search

Maybe it needs a software update: Support + Downloads: G15 Gaming Keyboard - Logitech

The one thing I did notice is that USB port on the KB is v1.1
My System SpecsSystem Spec
28 Jan 2014   #7

Windows 7 Home Premium 64-Bit
 
 

I've got the latest version of the G-15 drivers.

I'll get that motherboard information for you.


EDIT: Huh... after being off for the night, it seems to have fixed itself...

Well... okay.

I guess I'll mark this as solved.
My System SpecsSystem Spec
28 Jan 2014   #8

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I love when that happens, great job!

G-15 is a motherboard eh. Guess it's not the Logitech keyboard. I wonder where I got that idea? Maybe I was working on another thread - not sure.

Thanks
My System SpecsSystem Spec
28 Jan 2014   #9

windows 7 home 64bit
 
 

Have to love it Bill
My System SpecsSystem Spec
28 Jan 2014   #10

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
I love when that happens, great job!

G-15 is a motherboard eh. Guess it's not the Logitech keyboard. I wonder where I got that idea? Maybe I was working on another thread - not sure.

Thanks
No, the G-15 is the keyboard.
I was going to get the motherboard information, but it seems to have fixed itself, so...
My System SpecsSystem Spec
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 "USB Device Not Recognized" but the device is working fine.




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