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Windows 7: Could an Italian keyboard be causing username problems ?


29 Jan 2014   #1

Windows 7 Home Premium 64 bit
 
 
Could an Italian keyboard be causing username problems ?

My wife uses an Italian keyboard in an otherwise English (UK) system. The computer was purchased in the UK. Italian is the only input language available in the drop down box, and an Italian keyboard has been selected in that part of the set up.

She quite frequently has problems being recognised when logging on to UK websites she has previously registered with, when the username is her email address, which contains the "@" character. Sometimes she has difficulty registering with websites, because of an error, sometimes specifically an unrecognised character.

When the "@" character is typed on the keyboard, that character appears on the screen. Emails generally work OK, though she sometimes has problems with her BTInternet ID, but that seems to be quite common with others also.

Although this is probably not a Windows 7 issue, she is using Windows 7.

Apart from the obvious (try an English keyboard), can anyone help me ? Has anyone else experienced anything similar ?

Thanks for any help offered.


My System SpecsSystem Spec
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30 Jan 2014   #2

Windows 7 Home Premium 64-bit
 
 

I'm not quite following this.... you have a PC that is setup for UK but physically the keyboard is Italian ? right ? If you are having character problems, the obvious solution which you have alluded to is to buy a UK keyboard and add the driver in Windows 7 via the control panel - if you don't know how to do that I can help.

Have I missed something ?
My System SpecsSystem Spec
31 Jan 2014   #3

Windows 7 Home Premium 64 bit
 
 

The only thing you have missed is that my wife likes her Italian keyboard, and is reluctant to change to an English keyboard. I know how to change the keyboard; I will probably run a test this weekend.
I was hoping a guru would through and say "I'm not surprised you are having problems", with an explanation, but it seems like my topic is very much left field, as they say.
Thanks for your interest.
My System SpecsSystem Spec
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01 Feb 2014   #4

Windows 7 Home Premium 64-bit
 
 

Well, you didn't actually say your wife likes her Italian keyboard, and is reluctant to change to an English keyboard..... so I didn't miss it.

You mentioned there was only one language available in the drop down, which suggests Italian has been previously chosen as the default. All other languages can be added as required if you decided to change keyboard.

As far as the problem with the characters is concerned - is it just the "@" symbol that is creating the problem. If all the keys show on screen as they should then clearly the OS is interpreting them correctly.

Sorry if I have not been of help.
My System SpecsSystem Spec
02 Feb 2014   #5

Windows 7 Home Premium 64 bit
 
 

I don't know for sure that it is the "@" symbol. The reason I think it could be the "@" symbol is that to get this on the Italian keyboard, you have to use the "Alt Gr" key, which is very rarely used on the English keyboard. The symbol is being dosplayed corectly on screen. The Italian keyboard with it's associated settings in the computer set up are the only differences in her system, from a conventional system, mine for example, where this problem is not encountered.
Again, thanks for your interest.
My System SpecsSystem Spec
02 Feb 2014   #6

Windows 8.1 Pro x64 x3 + Windows 10 Preview, Ubuntu
 
 

One possible way to eliminate the keyboard from the equation - is direct entry of the keyboard code - pressing a key on the keyboard actually sends the ANSI code for the character to the Operating system.
Windows 7 still supports the direct entry of these codes - to enter a direct code hold down the left ALT key and enter the four digit code for the character you want the @ symbol is code 64 so ALT+0064 will produce it

For information the other codes are available ...



I find 0169, and 188-190 useful

Source
My System SpecsSystem Spec
03 Feb 2014   #7

Windows 7 Home Premium 64-bit
 
 

You should not need the leading zeros.... hold Alt (not Alt Gr) then 64 (on the numpad) will get you the @ symbol.
My System SpecsSystem Spec
03 Feb 2014   #8

Windows 8.1 Pro x64 x3 + Windows 10 Preview, Ubuntu
 
 

Not including the leading Zeros will give you the old ASCII codes which in some cases such a code 64 will produce the same symbol as the ASCII standard is a subset of the later ANSI

however outside the ASCII standard range this is not always the case

The code 188 for example produces whilst the 0188 produces the more useful

As Microsoft abandoned ASCII codes. in favour of ANSI when transitioning from DOS to Windows, I find it safer to always include the full four digit ANSI code
My System SpecsSystem Spec
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 Could an Italian keyboard be causing username problems ?




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