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Windows 7: Unable to access or format external hard drives

04 Feb 2014   #11
qcddoc2012

windows 7 ultimate x64
 
 

One more thing sirs, I did fill in my system specifications for you to look at but I will also list them here too:
Alienware M18XR2
OS: windows 7 ultimate x64
CPU: Intel Core i7-3920XM
Graphics: Dual GeForce GTX 680M with SLI enabled
RAM: 16GB


My System SpecsSystem Spec
.
04 Feb 2014   #12
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks for updating your System Specs.

re: MS Fixit
Try downloading the offline version of the mats:
Advanced Download to run .... link on this page (below the green Run now button)
or
Direct download

See if that is enough to fix the issue. Otherwise you can go with the plan I set in post 6.

If jumanji wants to go down a path already started, my stuff will wait.

Bill
.
My System SpecsSystem Spec
04 Feb 2014   #13
jumanji

Windows 7 Home Premium 32 bit
 
 

1. Yep, once you download the above link and execute to save it in a folder of your choice, double click on the Launch Fix it. exe, you will find USB fix on page 3 to run it.

Unable to access or format external hard drives-04-02-2014-23-46-00.jpg

If it does not fix the problem then go ahead with drive clean up. I presume that is what Slartybart wants to tutor, but using the software, you can do it without any tutoring.

Download v 0.8.1 of the drivecleanup.zip from Drive Tools for Windows.

Unzip it to a folder, say drivecleanup.

You will have two folders Win32 and x64 each containing DriveCleanup.exe for 32 bit and 64 bit respectively.

Remove all USB storage devices from your system (except your Keyboard and mouse) and reboot.

Right click on the DriveCleanup.exe and run as administrator. (Use the *.exe file appropriate for your bit version of Windows. In your case the one in X64 folder).

On completion of the run you will get a screen like this. Take a screenshot and post. ( I have run it just now. I do run it periodically. So no harm. )

Unable to access or format external hard drives-04-02-2014-23-16-17.jpg

After the clean up act, reboot. Plug in your problem drive and check whether it is recognised.

( When you plug in your USB devices after this cleanup these will be installed afresh. What you have done is to remove all non-present devices and drive letters associated with them and start with a clean slate. .)

I shall retire for the day for Slartybart to continue with his shots.


My System SpecsSystem Spec
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04 Feb 2014   #14
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

jumanji: I always learn something from you - it's great!

MS fixit: I provided the link, but expected it to run the one Fixit. It looks as though it contains or links to many Fixits. Very cool.

DriveCleanup: This will save me a lot of typing.
Download v 0.8.1 of the drivecleanup.zip from Drive Tools for Windows.

I'll look at it to see if it can be or is applied to other ghost DevMgr entires.

One slight modification - I'd like to see the ext HD in an unitialized state (maybe RAW is that state - I do this so infrequently that I'm not certain if it's semantics or operations). Clean should set it to the state (whatever name) I'm looking as a starting point.

Then since Windows 7, but not Vista, has an issue with the drive - let Windows 7 manage the initialization, partitioning, and formatting.

I don't know if we're waiting for qcddoc2012 or if qcddoc2012 is waiting for us.

I think we're waiting for qcddoc2012 to report back on the MS fixit.

Bill
.
My System SpecsSystem Spec
05 Feb 2014   #15
qcddoc2012

windows 7 ultimate x64
 
 

I apologize gentlemen. I am currently working as a contractor for the military in Afghanistan; therefore, I am 9 1/2 hours ahead of you guys.

I downloaded the fixit application and ran it and it didn't find anything. I posted a screenshot of the detailed results.

I downloaded and ran the drivecleanup application and posted a screenshot of the results.

I restarted the computer and I still have the same problem.


Attached Thumbnails
Unable to access or format external hard drives-fixit-check.jpg   Unable to access or format external hard drives-drive-cleanup-check.jpg  
Attached Images
Unable to access or format external hard drives-same-problem.jpg 
My System SpecsSystem Spec
05 Feb 2014   #16
jumanji

Windows 7 Home Premium 32 bit
 
 

Please post a screenshot of how this particular drive appears in Windows Vista Disk Management.(Please remove all other USB drives from that PC) Should we need to format it? Let us see.

Over to Slartybart to do whatever he wants.
My System SpecsSystem Spec
06 Feb 2014   #17
qcddoc2012

windows 7 ultimate x64
 
 

I already posted those screenshots sir. My second post contains a screenshot of my windows 7 disk management and then a screenshot of my windows vista disk management and then a screenshot showing where I actually copied pictures onto the drive from my windows vista computer.
My System SpecsSystem Spec
06 Feb 2014   #18
jumanji

Windows 7 Home Premium 32 bit
 
 

You have two AData drives.

To avoid confusion we have said you keep away the one which you had formatted with diskpart and labelled "red" and we shall deal with just one drive - the one that still remains in its virgin state.

With this drive plugged-in you have performed the Microsoft Fix-it. Further as requested you have also carried out the drive clean up on your PC.

Now we are almost starting afresh with this one drive and so a fresh screenshot of it in Windows 7 PC and also on your Windows Vista PC will act as a reference point to track changes on any further processing that Slartybart may ask you to carry out. ( I have finished with what I wanted to do and it hasn't brought any results and will come in only if some other ideas flash in my mind.) Slartybart may also ask you for any further info/screenshots.
My System SpecsSystem Spec
06 Feb 2014   #19
qcddoc2012

windows 7 ultimate x64
 
 

Thanks guys for all of your help; however, at this time I don't care to continue. I am very busy over here in Afghanistan with the war effort. These drives mean absolutely nothing to me. They belong to two different soldiers who wanted to get some movies off of me. I gave up and told them that they would have to get a different type of drive. They both got different drives and I have already transfered hundreds of movies to their new drives without any problems. Obviously neither of you are able to help solve this conundrum. Out of hundreds of other drives that I work with daily, these are the only two drives that have given me any problems. It no longer interests me to continue. Again, thank you for your time.
My System SpecsSystem Spec
06 Feb 2014   #20
jumanji

Windows 7 Home Premium 32 bit
 
 

It was quite obvious from the very beginning that there is something odd about this Adata drive. Works OK with Vista but not Windows 7. Problems of this nature which are out of the ordinary takes a prolonged time to resolve if at all and could be we may not be able to resolve also.

And yes, the easiest solution would have been to suggest getting rid of them and get new ones.

This of course we would have done in the beginning itself had you told that it does not belong to you and these mean nothing to you. Better late than never.

(When especially it is a new drive, I have in many cases asked the OPs to return it to the vendor and get a different brand drive instead of breaking one's head including ours . I was almost coming to that when you told that you are in Afghanistan where perhaps it would have been impossible.)

Anyway, glad that you got rid of them and freed yourself.

Slarty and me are also relieved.
My System SpecsSystem Spec
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 Unable to access or format external hard drives




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