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Windows 7: USB3.0 PCI-e card in Device Manager but not in "My Computer"?!

14 Feb 2014   #1
neavissa

Windows 7 Pro x64
 
 
USB3.0 PCI-e card in Device Manager but not in "My Computer"?!

Hi,

I have a Dell PowerEdge T620 Server and since it does not come with USB 3.0, I decided to upgrade. I bought a USB 3.0 PCI-e card and installed it. The card showed up in the device manager. After I installed the driver, it was recognized and everything looked fine.

When I plug in my external USB hard drive, the light on the drive goes on, signalling that it gets power, but the drive will not show up under "my computer"?! I remember seeing something briefly, when the computer booted for the first time after I had the card installed, and It said something about the PCI configuration having been changed?! Does this mean I have to "enable" the card somewhere?! Maybe in the BIOS?!

Anyhow, I tried different slots in on the Motherboard, but the result is the same: I plug my external drive in, a message pops up that the hardware has been installed fine, but I cannot see the drive!

thanks,

G

p.s. this is the card I bought: Amazon.com : Anker® USB 3.0 PCI-E Card with 4 USB 3.0 Ports and 15-Pin Power Connector for Desktops (AI410) : Computer Usb Port Cards : Computers & Accessories

p.p.s. The external drive works fine with the "standard" USB connectors.


My System SpecsSystem Spec
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14 Feb 2014   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Does the USB hard drive show in disk management.
My System SpecsSystem Spec
14 Feb 2014   #3
neavissa

Windows 7 Pro x64
 
 

It doesn't.

Thanks,

G
My System SpecsSystem Spec
.

14 Feb 2014   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

That looks like a driver issue.
My System SpecsSystem Spec
14 Feb 2014   #5
neavissa

Windows 7 Pro x64
 
 

I installed the driver that came with it. Right after I did, The device manager recognized it... anyhow, I can see if I can get a newer driver!?

Thanks,

G
My System SpecsSystem Spec
14 Feb 2014   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I have noticed that USB3 is iffy. A PCI card is a special case anyhow. You will have to experiment a bit. Sorry I cannot be of more help.
My System SpecsSystem Spec
14 Feb 2014   #7
neavissa

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by whs View Post
I have noticed that USB3 is iffy. A PCI card is a special case anyhow. You will have to experiment a bit. Sorry I cannot be of more help.
No problem.

Thanks,

G
My System SpecsSystem Spec
15 Feb 2014   #8
madcratebuilder

Win8/8.1,Win7-U64, Vista U64, uncounted Linux distor's
 
 

Confirm you hooked up the 5V molex connection. This card uses a VIA USB driver, I've never had good luck with VIA drivers and avoid them. You want the card in the fastest pci slot you have available.

The best USB3 chip/drivers are from ASMedia and tend to be spendy.
My System SpecsSystem Spec
15 Feb 2014   #9
neavissa

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by madcratebuilder View Post
Confirm you hooked up the 5V molex connection. This card uses a VIA USB driver, I've never had good luck with VIA drivers and avoid them. You want the card in the fastest pci slot you have available.

The best USB3 chip/drivers are from ASMedia and tend to be spendy.
The card comes in two versions. Mine came with the SATA 15pin power connector, and YES, I hooked up the power. I also just installed the newest driver, nothing!

When you say that the card uses VIA USB driver, does that mean I could use ASMedia drivers, OR do I have to find a card that uses ASMedia drivers?!

thanks,

G
My System SpecsSystem Spec
15 Feb 2014   #10
neavissa

Windows 7 Pro x64
 
 

p.s. I searched for ASMedia drivers and found this:

ASUSTeK Computer Inc. -Support- Drivers and Download USB3.0

Which driver am I supposed to use?!

thanks,

G
My System SpecsSystem Spec
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 USB3.0 PCI-e card in Device Manager but not in "My Computer"?!




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