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Windows 7: transcend usb 3.0 and host controller problem

21 Feb 2014   #1
Maxheadroom

windows 7 64bit build 7600
 
 
transcend usb 3.0 and host controller problem

ive spent about 2 hours trying to sort this simple job out to no avail so would be appreciated if someone could help,

i bought a transcend usb 3.0 pcie card today followed the instructions installing it then installed the driver from transcend, rebooted the pc and tested with a new samsung 1tb m3 external drive, files move across but what looks like the same speed as usb 2.0.
everything seems ok in device manager there's no yellow flags.

in all programs theres a new program, Usb 3.0 Host Controller utility ive tried running that but get the message usb 3.0 host controller not found, im guessing this is the reason for the slow speed.


My System SpecsSystem Spec
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21 Feb 2014   #2
maxie

windows 7 home 64bit
 
 

Hi there ... I think your Transcend USB 3.0 Card uses the Renesas Electronics -> USB 3.0 Host Controller Driver .. That should have come with the Driver Download from Transcend Website ... Have to say Renesas Drivers seem to have problems in a lot of Systems .. You can Download this Driver from the Renesas Website .. Sorry do not have any more suggestions ....
My System SpecsSystem Spec
22 Feb 2014   #3
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Maxheadroom View Post
i bought a transcend usb 3.0 pcie card today followed the instructions installing it then installed the driver from transcend, rebooted the pc and tested with a new samsung 1tb m3 external drive, files move across but what looks like the same speed as usb 2.0.
everything seems ok in device manager there's no yellow flags.

in all programs theres a new program, Usb 3.0 Host Controller utility ive tried running that but get the message usb 3.0 host controller not found, im guessing this is the reason for the slow speed.
I have this Transcend 2-port USB 3.0 PCIe card in my own machine, and it works perfectly. Been running with it for several years problem-free, to handle my Verbatim 2TB USB 3.0 external drive.

If you have installed the drivers from the Transcend web site correctly, you should show TWO items from Renesas in Device Manager:




If you have a USB 3.0 drive plugged in, and you didn't have USB 3.0 support, you'd get a popup message from Windows advising "you could get faster performance of your USB 3.0 device if...".

Also, I don't know what is the basis for your feeling that it's only performing at USB 2.0 speed, but if you download and install "HD Tune" (free) and run it on your own external USB 3.0 drive, you should get performance that probably will look similar to the following (note: speeds are in BYTES/sec):




Note that external USB 3.0 drives are typically SATA-II/III drives in an external enclosure that uses the USB 3.0 interface. But just because it's a 6.0Gb/s SATA-III drive in the case, doesn't mean you're going to get 6.0Gb/s SATA-III performance. You'll still get USB 3.0 performance.

When I run backups to my external USB 3.0 drive, I may get an average of about 800-900Mb/s, which is around the value of 100MB/s or thereabouts as shown with HD Tune.


Most important is to be sure your Device Manager setup looks like mine, and that you have the correct driver from Transcend for your particular card. My card is the TS-PDU3.
My System SpecsSystem Spec
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22 Feb 2014   #4
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Just updated to the 2.1.39.0 driver which is the latest version on the Transcend site (for my TS-PDU3).

My System SpecsSystem Spec
22 Feb 2014   #5
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Maxheadroom View Post
in all programs theres a new program, Usb 3.0 Host Controller utility ive tried running that but get the message usb 3.0 host controller not found, im guessing this is the reason for the slow speed.
After running the downloaded installer to the 2.1.39.0 version of the Transcend driver, running that "USB 3.0 Host Controller Utility" produces the following:



Note that in order for me to be able to run the driver update I had to re-boot (to be sure no programs were using the USB 3.0 adapter). I also had to stop my "Green Button" software which manages the Verbatim drive and spins it down after being idle for 10 minutes, again to guarantee that no programs were actually using the USB 3.0 adapter.

Once that was done, the driver update installation went fine.
My System SpecsSystem Spec
22 Feb 2014   #6
Maxheadroom

windows 7 64bit build 7600
 
 

everything in driver manager looks the same except my driver reports the version being 3.0.23.0, theres two drivers on that page i installed the one that says 'with SATA power connector' as mine has that connector

a transfer of a 2.4 gb file took 50 seconds at an average speed of 50MB/s
the usb host controller utility is still saying the host controller cant be found
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22 Feb 2014   #7
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Just to be sure, is your card the TS-PDC3 (4-pin Molex plus SATA power connectors)? Mine is TS-PDU3 (4-pin Molex power connector only).

And you do have the SATA power connector on the card actually connected via power cable to your PSU, right? The card cannot work in USB 3.0 mode without the external PSU power connection.

Don't know what else to suggest, other than to return the card as defective, and get a replacement. I've never used a TS-PDC3, but I've used two TS-PDU3 cards in two machines and both have worked problem-free.

If your Device Manager shows the two Renesas items properly as in my screenshot (one of which is the USB 3.0 Host Controller), and yet their utility program claims "host controller not found", I don't know what to say but to try a replacement card (TS-PDU3 if you have Molex power cable nearby).

Maybe try another vendor's similar card, like StarTech?
My System SpecsSystem Spec
22 Feb 2014   #8
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Maxheadroom View Post
a transfer of a 2.4 gb file took 50 seconds at an average speed of 50MB/s
I just did a 4.9GB/s file copy in 51 seconds. So your rate is 1/2 mine.

But I'm copying from a reasonably fast SATA-II drive to the USB 3.0 drive. Your source drive may be slower than mine, so the whole copy task is slowed down by a slower source drive?

What does HD Tune show when testing out your USB drive by itself? How does it compare to my screenshot?
My System SpecsSystem Spec
22 Feb 2014   #9
Maxheadroom

windows 7 64bit build 7600
 
 

heres mine





My System SpecsSystem Spec
23 Feb 2014   #10
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

You know, I am suspicious of your Samsung M3 drive as being "the culprit" here.

Aside from the strange bizarre periodic/cyclical performance battering in the middle of that graph that greatly distorted the average (were you running something else in the machine while doing this benchmark test??) the starting and ending graph values doesn't look all that different from an "official benchmark" of the drive done by CDRInfo. Your graph looks like their graph (minus your strange up/down spikes). And your access time is the same as theirs.

It's a 5400rpm drive, with only 8MB cache.

You didn't post a screenshot of Device Manager, but you do have BOTH of the Renesas items (USB 3.0 Root Hub as well as USB 3.0 Host Controller)? And the Host Controller right-click -> properties shows "this device is working properly"? I can't explain why the Renesas Host Controller Utility shows "cannot find" for you.

Do you have access to another USB 3.0 drive you might try? A larger/faster one, just for comparison?

Remember, USB 2.0 is only rated at 480Mb/s. That's what, 50-60MB/s? Your drive is obviously performing much better than that (at least twice USB 2.0, strongly suggesting it cannot truly be running at USB 2.0 speed), despite its unquestionably "relatively low" performance as far as other external USB 3.0 drives. For example, the Samsung HD204UI SATA-II drive which is actually inside my own Verbatim drive (shown in my HD Tune picture) has 32MB cache, vs. 8MB in your drive's case. That makes a difference.
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 transcend usb 3.0 and host controller problem




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