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Windows 7: USB 3.0 Ports not working

24 Feb 2014   #1
b1scuits

windows 7 ultimate 64 bit
 
 
USB 3.0 Ports not working

SYSTEM SPECS:

Windows 7 64bit
Motherboard: ASUS p8p67-M PRO


Just bought a fancy new USB stick with high speed USB 3.0 transfer rates. So I decide to use it in my USB 3.0 ports on my computer, I've never used these ports before because I haven't had any USB 3.0 hardware.

So I plug it in only to find that NOTHING happens - USB stick doesn't light up - no sounds in windows - no auto play and nothing in "my computer" window where my drives are. I've also seen that none of my USB hardware works in any of the USB 3.0 ports.

So I went to my motherboards website thinking that I didn't have the drivers for USB 3.0(this website: Motherboards - P8P67-M PRO ) downloaded what looked like the USB 3.0 drivers and installed them and still nothing is happening when I plug this USB stick in.

The drivers I downloaded have an icon in my start menu now so I decided to click on that to see what happens, but it presents me with an error box saying "USB 3.0 host Controller Not Found" (I believe the name for the drivers are something like "Renesas").

I have a look in my device manager and see this:

http://oi59.tinypic.com/91jhmp.jpg - I have attached an image to this post if you cannot click this link.

There is a warning triangle next to "other devices"

And there is no mention of USB 3.0 in the Universal Serial Bus Controllers section.

I ask if anyone could help me fix this problem so that I can start using the USB 3.0 ports on my computer,

Many thanks.




Attached Thumbnails
USB 3.0 Ports not working-device-manager.png  
My System SpecsSystem Spec
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24 Feb 2014   #2
maxie

windows 7 home 64bit
 
 

Hi there ... Try Downloading the Chipset Driver and the NEC USB 3.0 Driver V2.0.4.0 it is an Update for your USB3 ...
My System SpecsSystem Spec
24 Feb 2014   #3
b1scuits

windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by maxie View Post
Hi there ... Try Downloading the Chipset Driver and the NEC USB 3.0 Driver V2.0.4.0 it is an Update for your USB3 ...
I have downloaded and Installed both of those, but it still has the same problem
My System SpecsSystem Spec
.

24 Feb 2014   #4
maxie

windows 7 home 64bit
 
 

What about the ASM USB 3.0 Driver V1.2.9.0 ?
My System SpecsSystem Spec
24 Feb 2014   #5
b1scuits

windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by maxie View Post
What about the ASM USB 3.0 Driver V1.2.9.0 ?
Yes this works! thanks for your help. I just assumed that those were older drivers. sorted.
My System SpecsSystem Spec
24 Feb 2014   #6
maxie

windows 7 home 64bit
 
 

Most welcome Renesas Drivers are weird
My System SpecsSystem Spec
24 Feb 2014   #7
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by b1scuits View Post
Quote   Quote: Originally Posted by maxie View Post
What about the ASM USB 3.0 Driver V1.2.9.0 ?
Yes this works! thanks for your help. I just assumed that those were older drivers. sorted.
Your P67 chipset on the P8P67 board DOES NOT SUPPORT USB 3.0. Newer Intel chipsets (like the Z77 on my P8Z77-V Pro board) support up to 4 USB 3.0 ports. Even newer Intel chipsets support up to 6 USB 3.0 ports.

So, to support both USB 3.0 ports on your board (since your P67 supports ZERO USB 3.0 ports) ASUS has an Asmedia controller on your motherboard. Same was done to add two more USB 3.0 ports on my board (for a total of six, four from the Intel chipset and two more from the Asmedia controller). But this Asmedia controller is its own hardware and has its own driver separate from the Intel chipset driver, and obviously must be installed to support the Asmedia hardware which is present.

If you had run the driver installs from the supplied ASUS CD that came with the motherboard, I'm sure it would have been installed. Or, if you had gone to the ASUS site to get all the latest drivers for your board, again it would have been installed. I guess you didn't realize it was mandatory.

Just for example, here is the USB structure in Device Manager on my P8Z77-V Pro board. Note that there are both (a) Asmedia USB 3.0 host controller and root hub drivers for the two Asmedia USB 3.0 ports, and (b) similar Intel USB 3.0 host controller and root hub drivers for the four Intel USB 3.0 ports. These are separate from the drivers for the USB 2.0 ports.

My System SpecsSystem Spec
24 Feb 2014   #8
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by maxie View Post
Most welcome Renesas Drivers are weird
I don't think this ASUS board has Renesas chipset present for USB 3.0 as is commonly used in 3rd-party external PCIe USB 3.0 expansion slot adapter cards (e.g. Transcend TS-PDU3/PDC3).

It uses the Asmedia controller, requiring the Asmedia driver.
My System SpecsSystem Spec
25 Aug 2015   #9
skan

Windows 7 64 bit
 
 
needs extra power

Hello

I had the same problem and tried upgrading the firmware and also tried different Windows drivers without luck.
I kept trying different things and found the problem, my USB3.0 doesn't drive enough power,
If I use an (external) Y-cable to plug the device then it works well. (with data plugged to USB3 and power to a USB2 of a different controller).

I knew that was needed for some devices that need a lot of power but my NEC/Renesas USB3.0 needs it even for a pendrive, kinda ridiculous.

That way it works faster than USB2.0 but anyway is not a good controller.
My System SpecsSystem Spec
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 USB 3.0 Ports not working




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