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Windows 7: External hard drives making clicking noise

25 Feb 2014   #1
Poororo

Windows 7 ultimate 32 bit
 
 
External hard drives making clicking noise

So currently my computer cannot open (operating system not) and decided to check my external 1tb Toshiba, I just plugged it in and opened the computer, then it spun and lit up, and had clicking noises, then I decided to check again while writing this, and there were no clicking noises anymore, should I be worried? I just bought this February 12


My System SpecsSystem Spec
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25 Feb 2014   #2
King Arthur

Windows 7 Ultimate x64 SP1
 
 

There are two probable causes of the so-called "click of death" for external hard drives:

A. Inadequate power being supplied to the external HDD, this is most common in situations like where you have multiple devices (including the HDD) connected to a single USB hub for example.

B. Physical deterioration of the HDD resulting from either simple wear-and-tear or damage such as physical shock or trauma.

I would begin by downloading something like CrystalDiskInfo to read the SMART diagnostic info that your HDD provides. If anything there is bad (like reallocated sectors), then I highly suggest replacing the HDD at your earliest convenience.

If SMART comes out showing a clean bill of health, I would make sure adequate power is being supplied to the HDD. If adequate power is supplied, I would wait and see how the HDD fares; if the HDD is failing it will start giving off signs (more clicks, bad SMART readings, etc.).

And most importantly, backup your data! A good backup will save your day like you can't even imagine.
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25 Feb 2014   #3
marsmimar

Microsoft Community Contributor Award Recipient

 
 

A clicking sound from any hard drive could be a sign of impending failure. Toshiba has a troubleshooting guide that may help.

FAQ: Portable USB Hard Drive Troubleshooting and FAQ

Or you could use SeaTools, a diagnostic utility that works on Seagate drives and non-Seagate drives.

How to use SeaTools for Windows

Seagate and Maxtor drives models are given a gold drive icon. Non-Seagate drives have a silver drive icon.
You may select more than one drive at a time to test them simultaneously.

Personally, I'd back up any data from the clicking drive before doing any diagnostic testing. Using a diagnostic test could stress the drive to failure.
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25 Feb 2014   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

If you just bought it, get your data off, take it back and get another one.

Do not think twice about it
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25 Feb 2014   #5
madcratebuilder

Win8/8.1,Win7-U64, Vista U64, uncounted Linux distor's
 
 

Quote   Quote: Originally Posted by AddRAM View Post
If you just bought it, get your data off, take it back and get another one.

Do not think twice about it
THIS, absolutely, with out a doubt, as fast as you can.
My System SpecsSystem Spec
25 Feb 2014   #6
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by madcratebuilder View Post
Quote   Quote: Originally Posted by AddRAM View Post
If you just bought it, get your data off, take it back and get another one.

Do not think twice about it
THIS, absolutely, with out a doubt, as fast as you can.
Another vote for this!
My System SpecsSystem Spec
25 Feb 2014   #7
Poororo

Windows 7 ultimate 32 bit
 
 

Thanks for the replies, but unfortunately computer still unusable, due to operating system not found. Due to the bsod
My System SpecsSystem Spec
25 Feb 2014   #8
mjf

Windows 7x64 Home Premium SP1
 
 

Quote   Quote: Originally Posted by Poororo View Post
So currently my computer cannot open (operating system not) ....
I'm not sure exactly what you are saying. I understand your ext HDD is making clicking noises and I'd follow the advice given above. But are you also saying your PC is not booting? If so does it boot when the ext HDD is disconnected?
If the ext HDD is USB powered make sure it is plugged directly into a PC USB port and not a passive hub with other devices attached to the hub.
My System SpecsSystem Spec
25 Feb 2014   #9
Poororo

Windows 7 ultimate 32 bit
 
 

My computer experienced the Bsod, then when I rebooted it said error loading operating system, decided to take out the cables and return it, then it said operating system not found, and being paranoid I checked the external hdd since it was plugged in when the PC had the bsod(details at the bsod topic I posted), so I plugged it in and powered up the computer and It sounded like it had insufficient power supplied, because when I rebooted the PC the drive spun with no problems.
My System SpecsSystem Spec
25 Feb 2014   #10
Poororo

Windows 7 ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Poororo View Post
Thanks for the replies, but unfortunately computer still unusable, due to operating system not found. Due to the bsod
And yes it is still detected when I press escape and let's me choose where to boot from, and it's plugged in a single usb hub at the front
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