Wireless Keyboard and Mouse not responding


  1. shahzan
    Posts : 3
    Windows 7 Ultimate 64 Bit
       New #1

    Wireless Keyboard and Mouse not responding


    Hi All,

    I recently built my custom PC (Just changed the cabinet), everything is working fine after the re-built but for some reason my Amkette Optimus Wireless Keyboard and Mouse.

    It was working fine, but after I reinstalled my new cabinet, it is behaving weird, when the system boots up, I'm able to press the [DEL] key and get into the BIOS, but keyboard and mouse are working fine.

    As soon as I reach the Windows login screen, both keyboard and mouse stop working.

    Sometimes I'm able to reach to the desktop by typing in my password, but once I reach the desktop it works for a minute or so and I get the error "Software Installation Failed, windows was unable to install the device drivers" and the both keyboard and mouse stop responding and eventually I need to reset the PC.

    I tried plugging in the receiver to different USB ports (2.0 as well as 3.0) as well as onto a USB Hub, it works for a minute or so once the Windows is booted up and stops responding. This is really frustrating me.

    I checked the settings in the BIOS as well, everything looks fine. More over the keyboard and mouse work fine during POST most of the time.

    I also did try booting into Safe Mode and check, even in the Safe Mode the keyboard and mouse stop responding as soon as the login screen is displayed.

    I'm not sure from where to download and upload the drivers as the manufacturer does not have one.

    Since the keyboard and mouse are not responding as soon as the windows is booted up, I'm hardly getting a chance to troubleshoot the issue, as I mentioned earlier sometimes once I reach to the desktop, I do see a message related to device driver installation failure.

    This is really frustrating me, please do help me.

    Eagerly waiting for a resolution.

    Here is my configuration.
    Corsair 400R
    Corsair 450 VS PSU
    AMD FX 8350 + Corsair H100i CPU Cooler
    8 GB Transcend DDR3 1333 Mhz RAM
    250 GB x 1 (SATA HDD)
    500 GB x 2 (SATA HDD)
    ASUS M5A97 Rev 2.0 MB

    Thanks in Advance !
      My Computer
    Quote Quote

  3. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #2

    If the problem has only occurred since you replaced the cabinet I would recheck all your connections again, such as, HHDs' both power & SATA, all PSU to motherboard leads etc., to make sure they are all plugged in properly.
    Last edited by Ranger4; 04 Mar 2014 at 05:48. Reason: Added more info
      My Computer
    Quote Quote

  4. shahzan
    Posts : 3
    Windows 7 Ultimate 64 Bit
    Thread Starter
       New #3

    Thanks for your reply Ranger4

    I did check all the connections, the problem is intermittent.
    More over not getting room to troubleshoot or reinstall the drivers.
      My Computer
    Quote Quote

  6. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #4

    Do you have a wired keyboard & mouse that you can try to see if they work, as you seem to be saying it is a driver problem, so I assume you are referring to the wireless keyboard & mouse drivers. I am I correct on this.
      My Computer
    Quote Quote

  7. shahzan
    Posts : 3
    Windows 7 Ultimate 64 Bit
    Thread Starter
       New #5

    Let me see, whether I can arrange a wired keyboard and mouse and give it a try.
      My Computer
    Quote Quote

 

  Related Discussions
MS Wireless Comfort Keyboard/mouse combination, Model 1.0A -1045 is malfunctioning in the operation of the keyboard. The mouse is working, so my thought is that the receiver is okay. The keyboard stopped working today. I replaced the batteries, reset the button on the bottom of the keyboard and the...
I got a wireless mouse Penguin Ambidextrous Vertical Mouse | Posturite. It is supposed to use generic windows 2.4 Ghz adapter. However, windows 7 is unable to find any drivers. The screenshot of device manager is appended. I tried various other ways e.g. take out other USB devices, reboot etc. I...
Good afternoon. Here's the situation, my wife owns a Dell Studio desktop. Last week the usb keyboard and mouse are not responding. I tried the following: shutdown the computer; unplug and plug the usb mouse and keyboard; and tried other usb ports. None of these trials work. If anyone has...
Recently I have been having this problem where my PS/2 keyboard and mouse both stop responding. The lights are still on, but neither work. Sometimes it happens just to my mouse, and not the keyboard, but usually both. When it happens, they are not responding for anywhere from a few seconds, to a...
Keyboard/Mouse Stops Responding
in Hardware & Devices

Hey all. I have a new computer, maybe have had it for a month. Most of the time, all of a sudden my keyboard stops working without warning what so ever, to get it work again I have to restart the computer, note that the mouse still works most of the time. If I leave the computer on over the...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 11:53.
Find Us