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Windows 7: DVD drive not working

27 Feb 2014   #1
milo2445

Windows 7 Ultimate 32bit
 
 
DVD drive not working

When I boot into windows my DVD drive is recognized but when I get into windows it doesn't work.
I used Microsoft FixIt and while it says there is a problem they can't fix it.

So you understand where I'm coming from I have 2 installs of Windows 7 on 2 different drives.
On 1 install the DVD player works just fine but on the other it doesn't work.
To me this seems mind boggling. I've went through the registry as asked. Also verified the installation and everything looks like it should work.
Any help would be greatly appreciated.
ps there are 2 installs because the 1st install go a virus. I was in a big hurry so just installed another copy of windows. When I had some time I got rid of the virus.
Now my wife likes it like that and she used one install and I use the other. Works great.
Thanks a lot for reading this as I could find nothing on the internet about this particular problem.
MILO


My System SpecsSystem Spec
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28 Feb 2014   #2
fireberd

Windows 10 64 bit
 
 

What is the error code (if there is one) that is displayed in the Device Manager for the drive? That will help in troubleshooting.
My System SpecsSystem Spec
28 Feb 2014   #3
milo2445

Windows 7 Ultimate 32bit
 
 

There is no error code and in device manager it says the drive is working with no problems. I'm completely baffled as it works fine on another install.
My System SpecsSystem Spec
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28 Feb 2014   #4
fireberd

Windows 10 64 bit
 
 

Try the Uninstall/Reinstall procedure. In the Device Manager, RIGHT click on the entry for the drive to highlight it and then LEFT click "Uninstall". Restart the PC and when Windows starts it will detect it and reinstall it. If there were any Windows corruptions with the drive this usually fixes it.

I've never had the MS Fixit ever fix anything.
My System SpecsSystem Spec
28 Feb 2014   #5
milo2445

Windows 7 Ultimate 32bit
 
 

I've uninstalled the driver and rebooted. This did not solve the problem but thanks anyway.
My System SpecsSystem Spec
28 Feb 2014   #6
fireberd

Windows 10 64 bit
 
 

Is this the system that you removed the virus? Virus removal, some times, can cause other system problems and ultimately a reinstall may be in order.
My System SpecsSystem Spec
28 Feb 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Do you have both Windows 7 activated?
Are both systems up to date using Windows Update including SP-1?
Can you boot into both Windows 7 systems?
Which Windows 7 are on both drives?
Could you post one of these?

By Golden:
Disk Management - Post a Screen Capture Image
My System SpecsSystem Spec
28 Feb 2014   #8
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Open DevMgr, right click the DVD drive->Properties->Details. Click the pull down menu and look to see if Class Upper Filters and/or Class Lower Filters are listed. If there, click on each and copy/paste what you see (p.s. yea, i know my screen shot is of a disk. But check your DVD device)


Attached Images
DVD drive not working-2014-02-28_211615.jpg 
My System SpecsSystem Spec
01 Mar 2014   #9
milo2445

Windows 7 Ultimate 32bit
 
 

This is not the system I removed the virus from. Everything is up to date and I'm running Ultimate on both installs.
There are no upper or lower filters under details in properties of the drive.
Another foolish question. I have the windows installs on 2 different partitions and I don't know which install is which. Is there an easy way to figure this out because if I knew I would reinstall windows.
Thank you
My System SpecsSystem Spec
03 Mar 2014   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could you answer the question in my post # 7?
My System SpecsSystem Spec
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