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Windows 7: Printer Not Showing Up in Devices and Printers

06 Mar 2014   #21
BlueDog888

Windows 7 Home Premium x64
 
 

Yep, confirmed started.


My System SpecsSystem Spec
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06 Mar 2014   #22
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I'm out of ideas. I will go back to the ranch and ask for opinions.
My System SpecsSystem Spec
06 Mar 2014   #23
carwiz

Windows 7 Pro-x64
 
 

Printers normally DON'T show in Device Manager because they can be connected by different methods. Windows places these "variable" devices in Devices and Printers. If it doesn't show there, it's not installed correctly. I have the same laser printer but I loaded only the drivers. I didn't want all the extra sh... stuff. Be sure to follow the directions--Load the drivers/software first then plug in the USB cable. The install will tell you when to insert the USB cable.


Attached Thumbnails
Printer Not Showing Up in Devices and Printers-devices-printers.jpg  
My System SpecsSystem Spec
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06 Mar 2014   #24
MrWhoopee

Windows 7 Ultimate x86 and x64
 
 

I notice a category for "other devices" in the screen shot of the device manager. Who's in there?
My System SpecsSystem Spec
06 Mar 2014   #25
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by MrWhoopee View Post
I notice a category for "other devices" in the screen shot of the device manager. Who's in there?
That's not the OP's snip.
My System SpecsSystem Spec
06 Mar 2014   #26
BlueDog888

Windows 7 Home Premium x64
 
 

Hi Carwiz & Mr Whoopee

Opening "Other Devices" in DM shows "USB Controller"

Carwiz, thanks for your ideas. However I have installed and uninstalled the software using various means all with the same result:

In the first instance I installed from disk. I subsequently uninstalled from "programs and features" in Control Panel. I next let Windows detect and install. I then updated the software from the Brother website. This required uninstalling first using the Removal Tool available on the Brother site and then installing the latest driver.

Right now I have the ability to print all my needs, including websites (which the system wouldn't do before) and I am loathe to try another reinstall in case I lose that ability.

I have also installed a Canoscan Lide 600; and again that does not show up in Devices and Printers. I see that your monitor shows up so I guess mine should too, but doesn't. Also have an external hard drive that I guess should be there as well?
My System SpecsSystem Spec
06 Mar 2014   #27
BlueDog888

Windows 7 Home Premium x64
 
 

System Info:

Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Windows 7 Home Premium x64
i7
Gigabyte Technology Co., Ltd. X58A-UD3R
6.00 GB
Nvidia 5800GTX
(1) NVIDIA High Definition Audio (2) NVIDIA High Definitio
(1) Corsair CSSD-F120GB2 ATA Device (2) SAMSUNG HD103SJ ATA Device
Microsoft security Essentials
Firefox

(Tried importing details from tutorial site but couldn't get it to work)

Specce URL:


http://speccy.piriform.com/results/m...bIBOABalYtJPL7
My System SpecsSystem Spec
06 Mar 2014   #28
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Open your specs page, and you can copy/paste from the info gathering tool.
My System SpecsSystem Spec
07 Mar 2014   #29
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by BlueDog888 View Post
..... Right now I have the ability to print all my needs, including websites (which the system wouldn't do before) and I am loathe to try another reinstall in case I lose that ability.

I have also installed a Canoscan Lide 600; and again that does not show up in Devices and Printers. I see that your monitor shows up so I guess mine should too, but doesn't. Also have an external hard drive that I guess should be there as well?
I agree bluedog,

I'm changing gears because the printer is working and because there's no device or printer in the Devices and Printers window. None - no device. Plus, Device Manager, view hidden, did not show the printers.

The unknown USB device might come into play, but let's see why Computer doesn't appear in Devices and Printers. Other areas I'd like to explore are Windows Update (WU) & IE 11, some issues specific to Win x64, were resolved with February's Patch Tuesday. I know you use Firefox (FF), but IE is still installed.

Please follow the instructions in OPTION TWO of SFC /SCANNOW Command - System File Checker

Attach the entire CBS.log to a post.

Thanks
My System SpecsSystem Spec
07 Mar 2014   #30
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Looking at your Speccy (thanks!) I see a few things you might want to address. These are not required changes, only suggestions.

I'm also making notes on Speccy, so after I see the CBS.log, I will provide a next step.

Java: out-of-date. Lots of machines are running fine without Java, if you know you need it, update it and keep it. If you're not sure then uninstall Java and see if anything complains. You can always install it then.

Updaters - Apple, Adobe, Garman, and Google. The only automatic updates I recommend to members are Windows Update and your Anti Virus (AV) update control. Anything else - uninstall and remove scheduled task. This means that you have to establish a periodic routine to manually check those apps for updates.

WU looks like you keep it up to date - good.

Jumpflip might be malware or it might be valid, a quick AV scan will tell more.


Anything Google: as with any recommendation, if you use it - keep it, otherwise uninstall it.

STRONG recommendation: Uninstall SlimDrivers. These types of "utilities" along with Registry cleaners cause problems on many machines. Windows 7 has many good tools and only a few reliable 3rd party tools might ever be required. Do you use or have installed any other such utilities?

You have Windows Essentials (Live) Mail installed and Thunderbird. If you use both, that's ok.... but if you don't use one, then uninstall it.

Nvidia driver update

Printers
Brother DCP-116C
Share Name: Brother DCP-116C
Printer Port: LPT1:
Print Processor: winprint
Driver Name: Brother DCP-116C (v6.00)
Driver Path: C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL
Brother HL-2240D series (Default Printer)
Printer Port: USB001
Print Processor: winprint
Driver Name: Brother HL-2240D series (v1.08)
Driver Path: C:\Windows\system32\spool\DRIVERS\x64\3\BROHLB0A.DLL
Canon Inkjet iP3300
Share Name: Canon Inkjet iP3300
Printer Port: USB002
Print Processor: BJ Print Processor4
Driver Name: Canon Inkjet iP3300 (v6.00)
Driver Path: C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL
Fax
Printer Port: SHRFAX:
Print Processor: winprint
Driver Name: Microsoft Shared Fax Driver (v4.00)
Driver Path: C:\Windows\system32\spool\DRIVERS\x64\3\FXSDRV.DLL
Microsoft XPS Document Writer
Printer Port: XPSPort:
Print Processor: winprint
Driver Name: Microsoft XPS Document Writer (v6.00)
Driver Path: C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
PageManager PDF Writer
Printer Port: NEWSOFT
Print Processor: winprint
Driver Name: PageManager PDF Writer (v6.00)
Driver Path: C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.dll
Universal Document Converter
Printer Port: UDC
Print Processor: winprint
Driver Name: Universal Document Converter (v5.02)
Driver Path: C:\Windows\system32\spool\DRIVERS\x64\3\udcdrv.dll
Network Shares
Users: C:\Users
Canon Inkjet iP3300: Canon Inkjet iP3300,LocalsplOnly
Brother DCP-116C: Brother DCP-116C,LocalsplOnly

Again, this is mostly note taking from Speccy.

No action is required yet.

Bill
.
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 Printer Not Showing Up in Devices and Printers




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