Printer Not Showing Up in Devices and Printers

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  1. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #11

    Open Device Manager,
    press alt to expose the menu bar (if not already present)
    Click the View menu
    Click Show Hidden Devices

    Is / are your printer(s) displayed?

    Yes - please post a screen shot of the tabs
    See: Screenshots and Files - Upload and Post in Seven Forums

    Also try printing a web page in IE to an the XMS Document writer


    edit begin

    Please also post a screen shot of Devices and Printers

    Did you happen to run a registry cleaner or system "tune up" utility? - these are known to corrupt systems.

    Do you have Citrix on your system?

    Can you stop and restart Start the Bluetooth service.
    1) Open Services
    2) Scroll down to and select / highlight Bluetooth Support Service
    3) Double click and check if startup type = Automatic (change if other type and click Apply)
    4) Click Stop the service in the upper left area of the window
    5) Restart your machine

    Try: MS Printer Trouble shooter (immediate download)

    Look in Event Viewer for Error and Warning events.
    edit end
    Last edited by Slartybart; 05 Mar 2014 at 00:14.
      My Computer


  2. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #12

    I can report some success! At last I can print web pages; however, still nothing showing up in Devices and Printers. That's OK, I'm happy with that.

    I believe the partial correction is simply due to uninstalling and reinstalling the printer drivers. But yes, I had done that at least twice before without result.

    Slartybart, I'll follow up with your suggestion over the next few days but it will take me a bit of time to get the screen-prints organized (got a bit on my plate right now).

    For info, the printer is not displayed in Device Manager (Hidden Devices shown) and the 'Devices and Printers' is a blank page with "0 items" shown on the bottom left of the window.

    I have in the past used CC Cleaner but not recently - discontinued sing it following advice from friends. I do not have Citrix on my PC. Also, I have tried the "Bluetooth" thing to no avail.

    MS Troubleshooter does not identify any problem.
      My Computer


  3. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #13

    Thanks for the good news and great feedback.

    I noticed on the Brother pages that Win8 had references to Devices and Printers, but Win7 only had references to Device Manager. Doesn't make much sense, but who knows what Brother coded specific to an OS.

    This is indeed a sticky wicket. I think your solution of uninstalling and reinstalling was heading in the correct direction. You've taken some action in this thread that probably changed the outcome of your previous uninstall / reinstall.

    I was going to regroup and suggest that all printers be uninstalled, followed by some cleanup and then connect (not install) the printers, one-by-one - checking the Devices and Printers as well as Device Manager.

    I'll wait until I see what you see (screenshots)

    cCleaner is generally a safe tool, it is not very aggressive in cleaning the registry (errs on the side of caution). Still, any operation on the registry can negatively affect a system.

    Thanks for trying the suggestions, sorry that you still can't see printers in Devices and Printers.

    Do you know which step allowed you to print Web pages? That might help other members - they won't have to use the shotgun approach :)

    Bill
    .
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #14

    I have never had a printer that would print that didn't show up in Devices and Printer.
    I have always had devices show up in Devices and Printers.

    Could you do this tutorial by Brink.
    It might help understand the problem.
    Just post as the tutorial instructs.

    Windows Genuine and Activation Issue Posting Instructions
      My Computer


  5. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #15

    Hi Guys,

    Delving into the unknown (for me), attempting to upload the screenshots you requested. Hope it works!

    Printer Not Showing Up in Devices and Printers-dm1.jpg

    Printer Not Showing Up in Devices and Printers-dm2.jpg

    Printer Not Showing Up in Devices and Printers-d-p.jpg

    Code:
     
    Diagnostic Report (1.9.0027.0):
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    Windows Validation Data-->
     
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    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
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    Last edited by Brink; 06 Mar 2014 at 21:32. Reason: code box
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #16

    Knowing more about your system would be helpful also.
    Use these two tutorials.
    Look at my specs they should give you a idea.

    I have requested some friends to take a look at your log.
    They live in different parts of the world so it might take just a little while. Hang in there.

    By Brink:

    System Info - See Your System Specs

    By Kari:

    Speccy - Publish Snapshot of your System Specs

    Are you sure when you are in Device Manager you go to View and select
    Show Hidden Devices?
    Example:

    Printer Not Showing Up in Devices and Printers-device-manger-today.png
    Last edited by Layback Bear; 06 Mar 2014 at 05:27.
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #17

    My friend looked at your Dia log and it looks fine.
    I have been doing some more research and found a couple of things.

    ***In Services

    Print Spooler is set to auto.

    start Bluetooth services (and set it to automatic
    ) (All of them)

    Then reboot and check setting again.
      My Computer


  8. Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       #18

    Agree with Layback Bear. Setting the "Bluetooth Support Service" to automatic in Services solved this issue for other people in the Forum.
      My Computer


  9. Posts : 25
    Windows 7 Home Premium x64
    Thread Starter
       #19

    Thanks All for your continued help. This is an education for me.

    OK. My screenshot of Device Manager is shown in "Show Hidden Devices" mode. Although not shown in the screenshot I have previously expanded all device lists and can find no reference to 'Printer' in any sub-list.

    Bluetooth services is set to start/auto and Print Spooler the same. I have stopped and restarted both and ensured set to auto and rebooted but this has no effect.

    I'll post details of my system later today.
      My Computer


  10. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #20

    Not only set to auto but also check to see if they are started after a restart.
      My Computer


 
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